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Doing improvement
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The process of quality and safety
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Contemplating change
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Thinking about / discussing whether change is needed
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Preparing for change
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Thinking about / discussing what would be needed to bring about change
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Behavioural intention
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The formation of behavioural intentions
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Implementation intention
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The formation of implementation intentions
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Implementing change
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Executing behavioural and/or implementation intentions, and reviewing their effects
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Facilitating improvement
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What helps or hinders quality and safety improvement?
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Prioritisation
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Making quality sand safety improvement a priority relative to other objectives (e.g. productivity)
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Involvement
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How much involvement staff members and managers have in improvement
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Relationships
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How well the staff and managers work together (e.g. hierarchy gradient; communication)
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Knowledge
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Having access to knowledge about quality and safety issues, and how to address them
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