Level | Excerpt from descriptor |
---|---|
1 (“Pathological”) | No attempts are made to learn from incidents unless imposed by the pharmacy inspector. |
2 (“Reactive”) | Little if any learning occurs, and what does occur is related only to the level of inconvenience experienced by the manager or head office. |
3 (“Calculative”) | Some systems are in place to facilitate learning, but lessons are confined to specific local changes and not communicated across the organization. |
4 (“Proactive”) | The pharmacy has a learning tradition and systems exist to share learning, such as reflection and audit. Members of staff are actively involved. |
5 (“Generative”) | The pharmacy is committed to sharing learning and information across the organization. Improvements occur without being triggered by an incident. |