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Table 4 The coefficients of the regression model of satisfaction with service at referral nodes and overall satisfaction

From: Key nodes affecting patient satisfaction in a cross-regional referral service process: an empirical analysis study in Sichuan

Constant variable Non-standardized coefficient Standardized coefficient t-value Sig. 95.0% confidence interval of β
  β Standard error Trial edition Lower limit Upper limit
(constant) −3.2 0.302   −10.67 0 −3.817 − 2.619
Referral to higher-level hospital 0.02 0.004 0.276 4.878 0 0.011 0.027
Referral appointment registration 0.01 0.003 0.109 2.059 0.042 0 0.012
Claim of appointment number at the outpatient department 0.01 0.004 0.182 2.784 0.006 0.003 0.02
Medical examination 0.01 0.003 0.167 3.202 0.002 0.004 0.015
Admission process 0.03 0.004 0.4 7.215 0 0.02 0.035