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Table 4 The coefficients of the regression model of satisfaction with service at referral nodes and overall satisfaction

From: Key nodes affecting patient satisfaction in a cross-regional referral service process: an empirical analysis study in Sichuan

Constant variable

Non-standardized coefficient

Standardized coefficient

t-value

Sig.

95.0% confidence interval of β

 

β

Standard error

Trial edition

Lower limit

Upper limit

(constant)

−3.2

0.302

 

−10.67

0

−3.817

− 2.619

Referral to higher-level hospital

0.02

0.004

0.276

4.878

0

0.011

0.027

Referral appointment registration

0.01

0.003

0.109

2.059

0.042

0

0.012

Claim of appointment number at the outpatient department

0.01

0.004

0.182

2.784

0.006

0.003

0.02

Medical examination

0.01

0.003

0.167

3.202

0.002

0.004

0.015

Admission process

0.03

0.004

0.4

7.215

0

0.02

0.035