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Table 3 Patients’ perceived frequency of encounter to the barriers of communication ranked in descending order of pentiles and grouped by domains (n = 1122)

From: Barriers to effective communication between family physicians and patients in walk-in centre setting in Dubai: a cross-sectional survey

Domain Subdomain Pentile ranking Barriers to communication Frequency of encounter
Half of the time- Always Once in a while- Never
Frequency Percent Frequency Percent
Organisational Factors Time limitation 1 Having limited time during the consultation 263 23.4% 859 76.6%
Physician’s gender 4 Not having a physician of the same gender 160 14.3% 962 85.7%
Medical record use 5 The physician is preoccupied with computer/phone 140 12.5% 982 87.5%
Communication of Information Lack of communication attributes 3 The physician providing large amounts of information 190 16.9% 932 83.1%
Lack of shared management 3 Not having aid tools, like brochures/writing materials 190 16.9% 932 83.1%
Lack of communication attributes 3 The physician is not checking the patient’s understanding 180 16.0% 942 84.0%
Lack of shared understanding of history 4 The physician is not addressing all the issues raised by the patient 170 15.2% 952 84.9%
Lack of shared understanding of history 4 Inability of the physician to understand the patient’s problem 166 14.8% 956 85.2%
Lack of communication attributes 4 The physician is talking too fast 156 13.9% 966 86.1%
Lack of communication attributes 4 The physician is not giving the patient a chance to talk/ask questions 153 13.6% 969 86.4%
Lack of shared management 5 The physician is pressurising the patient into making quick decisions 126 11.2% 996 88.8%
Personal Characteristics and Attitudes Failure of rapport building 4 The physician is not showing interest in the patient’s issues 171 15.2% 951 84.8%
Failure of rapport building 4 The physician is not being empathic 169 15.1% 953 84.9%
Failure of rapport building 5 The physician’s manners unsatisfactory 124 11.1% 998 89.0%
Linguistic and Cultural Factors Lack of cultural competency 4 Not having a physician of the same nationality/culture 177 15.8% 945 84.2%
Medical jargon use 5 The physician is using medical jargon 138 12.3% 984 87.7%
Difficulty with language use 5 Difficulty understanding the physician’s language/dialect 135 12.0% 987 88.0%
Lack of cultural competency 5 The physician not understanding the culture/health beliefs of the patient 130 11.6% 992 88.4%
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