Domain | Subdomain | Pentile ranking | Barriers to communication | Frequency of encounter | |||
---|---|---|---|---|---|---|---|
Half of the time- Always | Once in a while- Never | ||||||
Frequency | Percent | Frequency | Percent | ||||
Organisational Factors | Time limitation | 1 | Having limited time during the consultation | 263 | 23.4% | 859 | 76.6% |
Physician’s gender | 4 | Not having a physician of the same gender | 160 | 14.3% | 962 | 85.7% | |
Medical record use | 5 | The physician is preoccupied with computer/phone | 140 | 12.5% | 982 | 87.5% | |
Communication of Information | Lack of communication attributes | 3 | The physician providing large amounts of information | 190 | 16.9% | 932 | 83.1% |
Lack of shared management | 3 | Not having aid tools, like brochures/writing materials | 190 | 16.9% | 932 | 83.1% | |
Lack of communication attributes | 3 | The physician is not checking the patient’s understanding | 180 | 16.0% | 942 | 84.0% | |
Lack of shared understanding of history | 4 | The physician is not addressing all the issues raised by the patient | 170 | 15.2% | 952 | 84.9% | |
Lack of shared understanding of history | 4 | Inability of the physician to understand the patient’s problem | 166 | 14.8% | 956 | 85.2% | |
Lack of communication attributes | 4 | The physician is talking too fast | 156 | 13.9% | 966 | 86.1% | |
Lack of communication attributes | 4 | The physician is not giving the patient a chance to talk/ask questions | 153 | 13.6% | 969 | 86.4% | |
Lack of shared management | 5 | The physician is pressurising the patient into making quick decisions | 126 | 11.2% | 996 | 88.8% | |
Personal Characteristics and Attitudes | Failure of rapport building | 4 | The physician is not showing interest in the patient’s issues | 171 | 15.2% | 951 | 84.8% |
Failure of rapport building | 4 | The physician is not being empathic | 169 | 15.1% | 953 | 84.9% | |
Failure of rapport building | 5 | The physician’s manners unsatisfactory | 124 | 11.1% | 998 | 89.0% | |
Linguistic and Cultural Factors | Lack of cultural competency | 4 | Not having a physician of the same nationality/culture | 177 | 15.8% | 945 | 84.2% |
Medical jargon use | 5 | The physician is using medical jargon | 138 | 12.3% | 984 | 87.7% | |
Difficulty with language use | 5 | Difficulty understanding the physician’s language/dialect | 135 | 12.0% | 987 | 88.0% | |
Lack of cultural competency | 5 | The physician not understanding the culture/health beliefs of the patient | 130 | 11.6% | 992 | 88.4% |