|
Personal Characteristics and Attitudes
|
Failure of rapport building
|
6
|
Physician’s lack of interest in the issues raised
|
Lovell 2010 [9], Shapiro 2002 [10]
|
11
|
Difficulty establishing rapport
|
Lovell 2010 [9], Shapiro 2002 [10]
|
|
10
|
Physician’s lack of empathy
|
Lovell 2010 [9], Shapiro 2002 [10]
|
16
|
Patient’s lack of trust with physician
|
Lovell 2010 [9], Shapiro 2002 [10]
|
|
13
|
Unsatisfactory physician manners
|
Lovell 2010 [9], Shapiro 2002 [10]
|
13
|
Patient’s lack of interest in building a partnership with physician
|
Lovell 2010 [9], Shapiro 2002 [10]
|
|
Communication of Information
|
Lack of shared understanding pertaining to history and symptoms
|
11
|
Not addressing all the issues raised
|
Lovell 2010 [9], Shapiro 2002 [10]
|
6
|
Presentation with multiple problems
|
Lovell 2010 [9], Shapiro 2002 [10]
|
|
12
|
Difficulty understanding the problem
|
Lovell 2010 [9], Shapiro 2002 [10]
|
7
|
Disorganised history by patient
|
Lovell 2010 [9], Shapiro 2002 [10]
|
| | | |
9
|
Inconsistent information provided by patient
|
Lovell 2010 [9], Shapiro 2002 [10]
|
|
Lack of shared understanding pertaining to diagnosis
| | | |
3
|
Difficulty getting the patient to understand the diagnosis
|
Lovell 2010 [9], Shapiro 2002 [10]
|
| | | |
4
|
Patient’s difficulty in understanding implications of diagnosis
|
Lovell 2010 [9], Shapiro 2002 [10]
|
| | | |
12
|
Difficulty reconciling patient self-diagnosis with physician’s diagnosis
|
Lovell 2010 [9], Shapiro 2002 [10]
|
|
Lack of shared decision-making and management
|
14
|
Pressurising patient on decision-making
|
Lovell 2010 [9], Shapiro 2002 [10]
|
2
|
Patient not following through with treatment plan
|
Lovell 2010 [9], Shapiro 2002 [10]
|
|
15
|
Lack of aid tools
|
Turner 2009 [25]
|
8
|
Patient not buying into treatment plan
|
Lovell 2010 [9], Shapiro 2002 [10]
|
| | | |
10
|
Patient’s lack of interest in self-care
|
Lovell 2010 [9], Shapiro 2002 [10]
|
|
Lack of communication attributes
|
2
|
Amount of information provided by physician- large
|
Lovell 2010 [9], Shapiro 2002 [10]
| | | |
|
7
|
Speech rapidity
|
Lovell 2010 [9], Shapiro 2002 [10]
| | | |
|
8
|
Denying patient the opportunity to ask questions and talk
|
Lovell 2010 [9], Shapiro 2002 [10]
| | | |
|
9
|
Not confirming understanding
|
Lovell 2010 [9], Shapiro 2002 [10]
| | | |
|
Linguistic and Cultural Factors
|
Use of medical jargon
|
3
|
Use of medical jargon
|
Lovell 2010 [9], Shapiro 2002 [10]
| | | |
|
Lack of cultural competency
|
16
|
Difficulty understanding culture/health beliefs
|
Lovell 2010 [9], Shapiro 2002 [10]
|
15
|
Cultural beliefs interference with diagnosis and management
|
Lovell 2010 [9], Shapiro 2002 [10]
|
|
18
|
Physician’s culture/nationality
|
Roter 2006 [3]
|
17
|
Unfamiliarity with cultural alternative therapies
|
Lovell 2010 [9], Shapiro 2002 [10]
|
|
Difficulty with language use
|
4
|
Difficulty with language/dialect
|
Mira 2012 [26], Shapiro 2002 [10]
|
18
|
Difficulty with dialect/language
|
Mira 2012 [26], Shapiro 2002 [10]
|
| | | |
5
|
Inadequate translation by interpreter
|
Lovell 2010 [9], Shapiro 2002 [10]
|
| | | |
14
|
Inappropriate interpreter
|
Lovell 2010 [9], Shapiro 2002 [10]
|
|
Organisational Factors
|
Time limitation
|
1
|
Consultation time limitation
|
Lovell 2010 [9], Shapiro 2002 [10]
|
1
|
Consultation time limitation
|
Lovell 2010 [9], Shapiro 2002 [10]
|
|
Medical records use
|
5
|
Preoccupation with computer/mobile phone
|
Shachak 2009 [27]
|
19
|
Preoccupation with medical records
|
Shachak 2009 [27]
|
|
Physical set up
| | | |
20
|
Unsuitability of the physical set up
|
Ajiboye 2015 [28]
|
|
Physician’s gender
|
17
|
Physician’s gender
|
Roter 2006 [3]
| | | |
