Skip to main content

Table 5 Frequency of comments describing partnering activities used by health services

From: The state of health services partnering with consumers: evidence from an online survey of Australian health services

Partnering activities

Number of free text responses

Example of comments

Involved in reviewing and giving feedback

157

- Consumer representative reviews our patient feedback surveys and makes recommendations

- Consumer partnership committee reviews and comments on quality performance data and incident management.

- Review of clinical indicators and feedback on some strategies that could be used to improve outcomes.

- Review of our acute health handbook.

- Reviews our patient information brochures for health literacy.

Involved in service design

40

- Redeveloping the site in the next 2 years and consumers have been involved in a number of service delivery projects.

- Consumers involved in priority service design projects (e.g. Outpatients Transformation, Nightlife, Culture Transformation).

Involved in planning (including the types of activities)

35

- Consumers on Board involved in service planning.

- Consumers are invited to participate in strategic planning days and workshops with all CEO Executive and Dept. heads present, they are asked for input and comment. Some suggestions are adopted into current strategic plan and highlight areas requiring work.

Contributed to the design of information/ brochures

31

- Consumer committee review and advise on patient information brochures.

- Consumers have been used to design the Quality of Care report and provide feedback on the website.

Involving consumers in audits

19

- Involved in audit of improvement activities such as the patient and carer escalation project.

- Consumers audit some clinical data.

- Involved in bedside patient experience audits.

Involved in decision making

11

- Assisting in the design and selection of new patient and visitor furniture, soft furnishings and décor.

- We have 6 co- design improvement projects running with consumer input.

- Involved in review of hospital signage, patient menu testing, implementing medication management plan, creating patient information videos for website.

Quality improvement activities

8

- Included on quality projects - part of project team memberships.

- Monthly clinical audits, monitoring aspects of Excellent Care surveys monthly, regular clinical safety and quality focused executive rounding is accompanied by consumer advisors.

Total number of free text responses

301