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Public have more trust in the SOA facilities
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Improved public trust in health facilities – provide better quality of care (improved staff attitude and better treatment)
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Facilities are now open for 24 h per day
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Staff being available 24 h per day
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Staff are more punctual and stay at facilities because of incentives attached to punctuality and availability of services
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Outreach programmes have increased community awareness of the availability of and need for services
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Staff have received more training since being in SOA and this has improved the services that they deliver
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Clear contracts with targets for provision of services, incentives and monitoring in the SOA scheme
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Low service fees because of HEF and CBHI
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