Skip to main content

Table 4 Reasons for increases in service utilization in SOA districts

From: Internal contracting of health services in Cambodia: drivers for change and lessons learned after a decade of external contracting

Key informants Health managers and providers
Public have more trust in the SOA facilities Improved public trust in health facilities – provide better quality of care (improved staff attitude and better treatment)
Facilities are now open for 24 h per day Staff being available 24 h per day
Staff are more punctual and stay at facilities because of incentives attached to punctuality and availability of services Outreach programmes have increased community awareness of the availability of and need for services
Staff have received more training since being in SOA and this has improved the services that they deliver Clear contracts with targets for provision of services, incentives and monitoring in the SOA scheme
  Low service fees because of HEF and CBHI