Table 2 ART services delivery relatd characterstics of respondents at Midre-Genet Hospital, Northwest of Tigray, 2013 (N = 420)
Characteristics | Satisfaction of clients on ART service delivery | |
|---|---|---|
Number (n = 420) | Percent (%) | |
Information provision and guidance | ||
Strongly disagree | 106 | 25.2 |
Disagree | 114 | 27.2 |
Neutral | 200 | 47.6 |
Courtesy/respect | ||
Disagree | 19 | 4.5 |
Neutral | 70 | 16.7 |
Disagree | 203 | 48.3 |
Strongly disagree | 128 | 30.5 |
Privacy | ||
Neutral | 198 | 47.1 |
Disagree | 222 | 52.9 |
Access of toilets | ||
Strongly disagree | 155 | 36.9 |
Disagree | 155 | 36.9 |
Neutral | 110 | 26.2 |
Availability of drugs | ||
Neutral | 49 | 11.7 |
Agree | 224 | 53.3 |
Strongly agree | 147 | 35 |
Interpersonal communication | ||
Neutral | 33 | 7.9 |
Agree | 164 | 39 |
Strongly agree | 223 | 53.1 |
Willingness of professionals | ||
Strongly agree | 14 | 3.3 |
Disagree | 202 | 48.1 |
Neutral | 204 | 48.6 |
Waiting time to get patient card | ||
< 30 min | 96 | 22.9 |
30 min to 1 h | 322 | 76.8 |
61 min to 2 h | 2 | 0.5 |
Waiting time before examination | ||
< 30 min | 23 | 5.4 |
30 min to 1 h | 393 | 93.6 |
61 min to 2 h | 4 | 1 |
Lab. Ordered to test CD4 level | ||
Yes | 133 | 31.7 |
No | 287 | 68.3 |
Getting CD4 machine to test CD4 level | ||
Not ordered | 287 | 68.3 |
No | 133 | 31.7 |