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Table 7 Satisfaction rate with the different areas in NSS-8 (percentage rate)

From: Validation of the Neonatal Satisfaction Survey (NSS-8) in six Norwegian neonatal intensive care units: a quantitative cross-sectional study

Factors and global items

Satisfaction rate (%)

St.dev.

F1 Care and treatment

86.16

12.21

F2 Doctors

80.66

16.83

F3 Visit

84.76

16.62

F4 Information

79.92

16.83

F5 Facility

84.89

16.53

F6 Parent anxiety

70.20

22.82

F7 Discharge

75.29

18.67

F8 Siblings

64.43

18.89

Overall quality 1

90.51

23.77

Overall quality 2

86.57

22.94

  1. Satisfaction scores and satisfaction rates for individual items and eight factors were reported. The satisfaction rate was calculated in accordance with the following formula: \( \mathrm{Px}=\frac{\left(\mathrm{x}\hbox{--} \kern0.5em -1\right)\times 100}{5-1}=\%\mathrm{satisfaction}\ \mathrm{rate}/\mathrm{item} \)