Table 2 Descriptive statistics
From: Using overbooking to manage no-shows in an Italian healthcare center
Variable | Total | No-Show | Show | Test statistic |
|---|---|---|---|---|
Patient’s intrinsic factors | ||||
Gender | 20.56 *** | |||
Male | 45.78%(35,152) | 45.78 (35152) | 46.11%(30,374) | |
Female | 54.22%(41,629) | 56.23%(6137) | 53.89%(35,492) | |
Age group | 224.26 *** | |||
0–18 | 4.26%(3268) | 4.56%(498) | 4.21%(2770) | |
19–45 | 35.2%(27,030) | 40.35%(4404) | 34.35%(22,626) | |
46–64 | 37.64%(28,901) | 36.78%(4014) | 37.78%(24,887) | |
65–79 | 20.31%(15,597) | 15.9%(1736) | 21.04%(13,861) | |
80+ | 2.59%(1985) | 2.41%(263) | 2.61%(1722) | |
Insurance status | 10.68 ** | |||
NHS | 86.31%(66,270) | 87.31%(9530) | 86.14%(56,740) | |
Private | 13.69%(10,511) | 12.69%(1385) | 13.86%(9126) | |
Rate of previous cancellations | 0.21 ± 0.26 | 0.19 ± 0.25 | 0.21 ± 0.26 | 6.22 *** |
Rate of previous no-shows | 0.04 ± 0.11 | 0.05 ± 0.13 | 0.03 ± 0.1 | −14.11 *** |
Type of patient | 443.76 *** | |||
New patient | 37.25%(28,602) | 46.28%(5052) | 35.75%(23,550) | |
Returned patient | 62.75%(48,179) | 53.72%(5863) | 64.25%(42,316) | |
Booking confirmation | 1294.47 *** | |||
Not confirmed | 58.61%(45,005) | 74.33%(8113) | 56.01%(36,892) | |
Confirmed | 41.39%(31,776) | 25.67%(2802) | 43.99%(28,974) | |
Type of booking | 42.05 *** | |||
Contact center | 99.8%(76,629) | 99.54%(10,865) | 99.85%(65,764) | |
Web | 0.2%(152) | 0.46%(50) | 0.15%(102) | |
Exogenous factors | ||||
Day of the week | 44.49 *** | |||
Monday | 15.61%(11,985) | 16.76%(1829) | 15.42%(10,156) | |
Tuesday | 16.82%(12,918) | 16.56%(1807) | 16.87%(11,111) | |
Wednesday | 16.19%(12,432) | 15.72%(1716) | 16.27%(10,716) | |
Thursday | 16.61%(12,751) | 16.68%(1821) | 16.59%(10,930) | |
Friday | 16.53%(12,694) | 15.62%(1705) | 16.68%(10,989) | |
Saturday | 12.22%(9380) | 11.64%(1270) | 12.31%(8110) | |
Sunday | 6.02%(4621) | 7.03%(767) | 5.85%(3854) | |
Month of the year | 46.1 *** | |||
January | 9.72%(7466) | 9.73%(1062) | 9.72%(6404) | |
February | 10.34%(7940) | 10.93%(1193) | 10.24%(6747) | |
March | 11.34%(8709) | 11.74%(1281) | 11.28%(7428) | |
April | 9.69%(7437) | 9.69%(1058) | 9.68%(6379) | |
May | 11.23%(8619) | 10.43%(1138) | 11.36%(7481) | |
June | 10.15%(7797) | 10.46%(1142) | 10.1%(6655) | |
July | 9.74%(7478) | 9.69%(1058) | 9.75%(6420) | |
August | 5.58%(4285) | 5.34%(583) | 5.62%(3702) | |
September | 9.47%(7270) | 8.84%(965) | 9.57%(6305) | |
October | 7.12%(5464) | 7.95%(868) | 6.98%(4596) | |
November | 3.55%(2726) | 2.99%(326) | 3.64%(2400) | |
December | 2.07%(1590) | 2.21%(241) | 2.05%(1349) | |
Year | 83.09 *** | |||
2012 | 28.81%(22,122) | 32.24%(3519) | 28.24%(18,603) | |
2013 | 34.55%(26,530) | 34.08%(3720) | 34.63%(22,810) | |
2014 | 36.64%(28,129) | 33.68%(3676) | 37.13%(24,453) | |
Time of the day | 186.99 *** | |||
6 AM–8 AM | 12.02%(9229) | 11.66%(1273) | 12.08%(7956) | |
8 AM-1 PM | 35.92%(27,582) | 31.54%(3443) | 36.65%(24,139) | |
1 PM–8 PM | 39.46%(30,299) | 40.88%(4462) | 39.23%(25,837) | |
8 PM-2 AM (+1d) | 12.6%(9671) | 15.91%(1737) | 12.05%(7934) | |
Long weekend | 0.69 | |||
No | 85.64%(65,753) | 85.9%(9376) | 85.59%(56,377) | |
Yes | 14.36%(11,028) | 14.1%(1539) | 14.41%(9489) | |
Weather forecast | 0.84 | |||
Clear | 63.04%(48,406) | 62.69%(6843) | 63.1%(41,563) | |
Rain | 24.76%(19,014) | 25.1%(2740) | 24.71%(16,274) | |
Storm | 12.19%(9361) | 12.2%(1332) | 12.19%(8029) | |
Text message reminder service | 20.54 *** | |||
Not yet activated | 75.29%(57,806) | 76.86%(8389) | 75.03%(49,417) | |
Activated but not sent | 16.04%(12,312) | 14.61%(1595) | 16.27%(10,717) | |
Sent | 8.68%(6663) | 8.53%(931) | 8.7%(5732) | |
Factors associated with the examination | ||||
No NHS coverage period | 0.002 | |||
No | 90.36%(69,379) | 90.34%(9861) | 90.36%(59,518) | |
Yes | 9.64%(7402) | 9.66%(1054) | 9.64%(6348) | |
Contrast agent | 31.36 *** | |||
No | 75%(57,583) | 77.15%(8421) | 74.64%(49,162) | |
Yes | 25%(19,198) | 22.85%(2494) | 25.36%(16,704) | |
Price of the examination | 6.96 *** | |||
Insured Patients | 0 ± 0 | 0 ± 0 | 0 ± 0 | |
Other Patients | 258.16 ± 117.44 | 234.99 ± 110.22 | 261.67 ± 118.11 | |
Waiting list | 7.35 ± 7.72 | 7.92 ± 9.23 | 7.25 ± 7.44 | −7.13 *** |
Time allowed | 38.43 ± 22.99 | 38.25 ± 21.29 | 38.46 ± 23.26 | 0.35 |