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Table 1 Interview Questions with Associated CFIR Constructs

From: How can healthcare organizations implement patient-centered care? Examining a large-scale cultural transformation

Leadership Interview

CFIR constructs

 I. Individuals’ background

Characteristics of Individuals

 II. Perspectives on Patient-centered care. What is it?

Characteristics of Individuals

 III. Pre-implementation experiences – how the organization came to focus on patient-centered care transformation and innovation. Impetus to change; challenges faced.

Inner Setting

Intervention

Characteristics

Outer setting

 IV. Evaluation of the initiative implementation – goals and how it differs from prior practice.

Intervention

Characteristics

 V. Description of implementation

  a. Training, engaging staff members, challenges and evaluation

Intervention

Characteristics

Process

 VI. Future of the program

  a. How will PCC innovation look in the future; what will make it work?

  b. How innovation meets goals of patients and staff.

  c. Assessment of success and of difficulty in transforming and why.

  d. What are your lessons learned?

Intervention

Characteristics

Process

Outer setting

Staff Interview

CFIR constructs

 I. Background of the individual

Characteristics of Individuals

 II. Perspectives on patient-centered care. What is it?

Characteristics of Individuals

 III. Pre-Implementation experiences

  Learning about PCC innovation, challenges faced; how the organization came to focus on patient-centered care transformation and innovation.

Inner Setting

Intervention Characteristics

 IV. Evaluation of the initiative implementation

  a. What is your understanding of the goals of this initiative?

  b. How is this different from what you were doing previously?

Inner Setting

 V. Description of implementation

  Training received; fit of the initiative with clinical practice; how staff get engaged; patient perceptions of the innovation; feedback received.

Intervention

Characteristics

Process

 VI. Future of the program

  a. How will PCC innovation look in the future; what will make it work.

  b. How innovation meets goals of patients and staff.

  c. Assessment of success and of difficulty in transforming and why.

  d. What are your lessons learned?

Intervention

Characteristics

Process

Inner setting