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This article has Open Peer Review reports available.

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How can healthcare organizations implement patient-centered care? Examining a large-scale cultural transformation

  • Barbara G. Bokhour1, 2,
  • Gemmae M. Fix1, 2Email author,
  • Nora M. Mueller3,
  • Anna M. Barker1,
  • Sherri L. Lavela4, 5,
  • Jennifer N. Hill4,
  • Jeffrey L. Solomon6 and
  • Carol VanDeusen Lukas1, 2
BMC Health Services ResearchBMC series – open, inclusive and trusted201818:168

Received: 16 March 2017

Accepted: 19 February 2018

Published: 7 March 2018

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Open Peer Review reports

Pre-publication versions of this article are available by contacting

Original Submission
16 Mar 2017 Submitted Original manuscript
15 Aug 2017 Reviewed Reviewer Report - Elizeus Rutebemberwa
11 Sep 2017 Reviewed Reviewer Report - Daniele Mascia
21 Nov 2017 Author responded Author comments - Barbara G. Bokhour
Resubmission - Version 2
21 Nov 2017 Submitted Manuscript version 2
15 Feb 2018 Author responded Author comments - Barbara G. Bokhour
Resubmission - Version 3
15 Feb 2018 Submitted Manuscript version 3
19 Feb 2018 Editorially accepted
7 Mar 2018 Article published 10.1186/s12913-018-2949-5

How does Open Peer Review work?

Open peer review is a system where authors know who the reviewers are, and the reviewers know who the authors are. If the manuscript is accepted, the named reviewer reports are published alongside the article. Pre-publication versions of the article are available by contacting

You can find further information about the peer review system here.

Authors’ Affiliations

Center for Healthcare Organization and Implementation Research, ENRM Veterans Affairs Medical Center, Bedford, USA
Department of Health Law, Policy & Management, Boston University School of Public Health, Boston, USA
Department of Behavioral and Community Health, University of Maryland School of Public Health, College Park, USA
Center for Innovation for Complex Chronic Healthcare (CINNCH), Department of Veterans Affairs, Edward Hines Jr. VA Hospital, Hines, USA
Department of Physical Medicine and Rehabilitation, Northwestern University Feinberg School of Medicine, Chicago, USA
Independent Research Consultant (formerly VA), Chicago, USA