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Table 4 Proportions of time spent on administrative and service work tasks, by profession

From: Time utilization and perceived psychosocial work environment among staff in Swedish primary care settings

Profession Patient-related administrationa Organization-related administration and serviceb Total administration and servicea,b
n % n % n %
Registered nurse 138 18.9 139 17.3 138 35.7
Primary care physician 75 22.9 75 12.5 75 35.4
Care administrator 58 43.5 60 27.5 57 68.1
Nurse assistant 41 10.3 42 29.8 41 40.3
Allied professionals 33 18.9 32 16.0 32 34.4
Overall 345 22.9 348 19.4 343 41.5
  1. aPatient-related administration tasks included: documentation, dictation, administering appointments, signing journal entries, referral management, handling mail, prescribing medical drugs, entering data into health care records and quality registries, and prescribing medical aids
  2. bOrganization-related administration tasks and service included: meetings at the work place, other writing tasks/administration, managing equipment and facilities, e-mail management, meetings outside the work place, scheduling, managing computer problems, ordering medical supplies, including laundry, and non-patient-related telephone contacts