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Table 4 Proportions of time spent on administrative and service work tasks, by profession

From: Time utilization and perceived psychosocial work environment among staff in Swedish primary care settings

Profession

Patient-related administrationa

Organization-related administration and serviceb

Total administration and servicea,b

n

%

n

%

n

%

Registered nurse

138

18.9

139

17.3

138

35.7

Primary care physician

75

22.9

75

12.5

75

35.4

Care administrator

58

43.5

60

27.5

57

68.1

Nurse assistant

41

10.3

42

29.8

41

40.3

Allied professionals

33

18.9

32

16.0

32

34.4

Overall

345

22.9

348

19.4

343

41.5

  1. aPatient-related administration tasks included: documentation, dictation, administering appointments, signing journal entries, referral management, handling mail, prescribing medical drugs, entering data into health care records and quality registries, and prescribing medical aids
  2. bOrganization-related administration tasks and service included: meetings at the work place, other writing tasks/administration, managing equipment and facilities, e-mail management, meetings outside the work place, scheduling, managing computer problems, ordering medical supplies, including laundry, and non-patient-related telephone contacts