Profession | Patient-related administrationa | Organization-related administration and serviceb | Total administration and servicea,b |
---|
n
| % |
n
| % |
n
| % |
---|
Registered nurse | 138 | 18.9 | 139 | 17.3 | 138 | 35.7 |
Primary care physician | 75 | 22.9 | 75 | 12.5 | 75 | 35.4 |
Care administrator | 58 | 43.5 | 60 | 27.5 | 57 | 68.1 |
Nurse assistant | 41 | 10.3 | 42 | 29.8 | 41 | 40.3 |
Allied professionals | 33 | 18.9 | 32 | 16.0 | 32 | 34.4 |
Overall | 345 | 22.9 | 348 | 19.4 | 343 | 41.5 |
- aPatient-related administration tasks included: documentation, dictation, administering appointments, signing journal entries, referral management, handling mail, prescribing medical drugs, entering data into health care records and quality registries, and prescribing medical aids
- bOrganization-related administration tasks and service included: meetings at the work place, other writing tasks/administration, managing equipment and facilities, e-mail management, meetings outside the work place, scheduling, managing computer problems, ordering medical supplies, including laundry, and non-patient-related telephone contacts