“One program that could improve health in this neighbourhood is ____?” using concept mapping to engage communities as part of a health and human services needs assessment

Table 4 Top rated services or service approaches by participant type ^a

Service Providers			Community Members
Average Rank Order	Q1 ^c rank	Q2^d rank	Average Rank Order	Q1 ^c rank	Q2^d rank
4. Mental health services that are accessible after hours, no waiting list, geared to income.^b	1	2	13. Help finding affordable housing (e.g., case managers).	1	1
1. Mental health services for people experiencing homelessness.^b	1	4	12. Outreach to help isolated seniors access health care and social services.	4	8
29. Drop-in counselling (including treatment for specific mental health problems such as chronic depression, grief, post-traumatic stress disorder).	5	3	17. Health services for people experiencing homelessness (e.g., treating cold and foot problems)	8	2
8. Drug and Alcohol counselling that is accessible after hours, with no waiting list, and geared to income.	2	6	6. An emergency or urgent care clinic (staffed with physicians and open in the evening hours).	6	6
38. A walk-in dental clinic (including the ability to see patients without dental coverage).	7	5	1. Mental health services for people experiencing homelessness.	3	16
12. Outreach to help isolated seniors access health care and social services	3	11	24. Job training (e.g., youth programs or program that helps people find both temporary and permanent jobs, internships, and apprenticeships).	12	4

^aThe order of items in the chart is based on the rank order of the average of both rating questions
^bItems 1 and 4 were tied in importance to health improvement by service providers
^cQ1 shows the ranking for “health improvement”
^dQ2 shows the ranking for “frequent usage”

ISSN: 1472-6963