Domain | Variable | Actual | International Benchmark |
---|---|---|---|
Operating and Support System and Services | Resource availability and accessibility | Inadequate and sometimes not easily accessible | Universal accessibility and availability |
Pharmacy supplies | Unable to obtain regular supply | Consistent supply made available | |
Medical record system | Computerized system and database but limited usability for research | Computerized system easily accessible | |
Waiting time: Services | Long delays both for inpatients (days to weeks) and outpatients (months in some cases) | Prompt; services done in a timely manner | |
Lab reports | Limited investigations and delays in obtaining results (days to weeks) | Universal and timely availability | |
Lab services | Inadequate and inconsistent services available | Reliable and adequate with nearly all the services available | |
Bereavement room/services | Lack of rooms and services available | Sufficient rooms and services available | |
Information services | Lack of reading material available | Adequate material/information readily available | |
Medical social work services | Limited services and resources available to patients. Long appointment times | Adequate services/acceptable resources | |
Block appointment system | Virtually non-existent at hospitals and clinics | Universal | |
Protocols/quality improvement system | Virtually absent in the system and not usable | Visibly present and usable | |
Audit and customer feedback | Very little feedback | Feedback ongoing on a continuous basis | |
Work process | 26.3% (02) strongly dissatisfied (based on employee perception survey conducted in 2002) | Generally satisfied Continuously assessed | |
Investigative procedures | Lacking and unreliable | Reliable and timely | |
Shuttle service/transport | Minimal use of this service | Quite good |