Table 3 Content area of interest for the PSI Educational Program as indicated by survey respondents: cyberseminar session, topic, and outline of information covered

Session 1: An Overview of the PSI Educational Program

• Brief history about the study and the development of the PSI program

• Road map of the cyberseminars and what topics will be covered during the cyberseminars

• How to interpret PSI rates (92%)

• Specific definitions of selected PSIs (90%)

Session 2: The PSIs and Your Facility’s Reports

• Overview of the PSIs (e.g., definitions of PSIs)

• Public reporting of the PSIs

• Centers for Medicare and Medicaid Services Hospital Compare website for non-VA hospitals

• VA reporting of the PSIs

• Review of a sample VA PSI report

• Where to find and request additional information on your facility’s VA PSI report

• Who to contact with questions about your facility’s VA PSI report

• How to interpret PSI rates (92%)

• Specific definitions of selected PSIs (90%)

Session 3: How to Interpret PSI Rates

• Further review of the PSIs (e.g., definitions of additional PSIs)

• How PSIs are calculated (e.g., observed rates vs. risk adjusted rates)

• How valid are the PSIs

• Positive predictive values

• Reasons for false positive findings

• Negative predictive values

• Processes of care

• How to use the PSIs for monitoring trends (93%)

• How to use the PSIs for case-finding (86%)

Session 4: How to Use the PSIs and Organizational Factors to Consider

• AHRQ Quality Indicators Toolkit

• Monitoring trends/benchmarking/case finding

• Identifying priorities for PSI rate improvement

• Organizational factors to consider

• How to use the PSIs for QI (86%)

Session 5: Using the PSIs for QI: Experiences Within and Outside the VA

• Using the PSIs for quality improvement

• IHI Virtual Breakthrough Series on Postoperative Respiratory Failure

• AHRQ Quality Indicators Toolkit

• Case study from AHRQ newsletters

Session 6: Wrap up call/Q&A session

• Summary of what cyberseminars covered

• Q&A session