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Table 4 Percentage of positive ratings of pharmacists’ communication and interpersonal skills and information provided. Patient group size varies as some questions were not included in all 3 years of surveying patients and questions were non-compulsory

From: Moving anticoagulation initiation and monitoring services into the community: evaluation of the Brighton and hove community pharmacy service

 

Positive ratings by patients

n

%

Interpersonal and communication skills

 Listen carefully (n = 2060)

2048

99.4%

 Time to discuss problems (n = 1937)

1930

99.6%

 Answered questionsa (n = 1848)

1840

99.6%

 Confidence and trust (n = 2087)

2086

99.9%

 Respect and dignity (n = 2085)

2083

99.9%

Information

 Reason for taking warfarin (n = 2047)

1608

75.6%

 Side-effects (n = 1119)

706

63.1%

 Dose adjustment explaineda (n = 1780)

1772

99.6%

 Use of the medicine (n = 1133)

933

82.3%

 Referral to hospital - when & whya (n = 183)

173

94.5%

  1. aWhere applicable