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Table 5 The association between online ratings and quality of care measures (Spearman rank coefficient of correlation)

From: A cross-sectional study assessing the association between online ratings and clinical quality of care measures for US hospitals: results from an observational study

Clinical quality of care measures N Adjusted association with scaled survey ratings (p value)a Adjusted association with narrative comment sentiment (p value)a
Healthcare Associated Infections
 1 HAI_1_SIR: Central Line-Associated Bloodstream Infection (CLABSI) 829 −0.087 .012 −0.061 .080
 2 HAI_2_SIR: Catheter-Associated Urinary Tract Infections (CAUTI) 862 0.018 .587 0.035 .302
 3 HAI_5_SIR: MRSA blood Laboratory-identified Events (bloodstream infections) 748 −0.017 .648 −0.027 .463
 4 HAI_6_SIR: C. diff. Laboratory identified Events (Intestinal infections) 959 −0.061 .053 0.016 .608
Readmissions Complications and Deaths      
 5 PSI_12_Score: Serious blood clots after surgery 941 0.035 .282 0.039 .230
 6 PSI_15_Score: Accidental cuts and tears from medical treatment 937 −0.008 .799 −0.005 .871
 7 PSI_6_Score: Collapsed lung due to medical treatment 944 0.080 .013 0.078 .016
 8 PSI_90_Score: Serious complications (summary measure; PSI-90-SAFETY) 938 0.019 .559 0.021 .509
 9 READM_30_Score: Rate of readmission after discharge from hospital 982 −0.070 .015 0.011 .700
Timely and Effective Care
 10 ED_1b: Average time patients spent in the emergency department, before they were admitted to the hospital as an inpatient 950 −0.052 .100 −0.052 .103
 11 ED_2b: Average time patients spent in the emergency department, after the doctor decided to admit them as an inpatient before leaving the emergency department for their inpatient room 949 −0.038 .228 −0.051 .112
 12 OP_18b: Average time patients spent in the emergency department before being sent home 930 −0.094 .004 −0.085 .008
 13 OP_20: Average time patients spent in the emergency department before they were seen by a healthcare professional 928 −0.090 .005 −0.113 .000
 14 OP_22: Percentage of patients who left the emergency department before being seen 942 −0.096 .002 −0.058 .059
 15 OP_6: Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery 927 −0.083 .009 −0.034 .284
 16 OP_7: Outpatients having surgery who got the right kind of antibiotic 927 0.061 .056 0.041 .201
 17 SCIP_CARD_2: Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on the beta blockers during the period just before and after their surgery 971 −0.010 .738 −0.059 .053
 18 SCIP_INF_1: Surgery patients who were given an antibiotic at the right time (within one hour before surgery) to help prevent infection 979 −0.066 .026 −0.026 .380
 19 SCIP_INF_10: Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal by the end of surgery 984 −0.065 .027 −0.079 .007
 20 SCIP_INF_2: Surgery patients who were given the right kind of antibiotic to help prevent infection 979 0.049 .099 −0.023 .429
 21 SCIP_INF_3: Surgery patients whose preventive antibiotics were stopped at the right time (within 24 h after surgery) 979 −0.013 .672 −0.098 .001
 22 SCIP_INF_9: Surgery patients whose urinary catheters were removed on the first or second day after surgery. 977 0.037 .213 −0.011 .709
 23 SCIP_VTE_2: Patients who got treatment at the right time (within 24 h before or after their surgery) to help prevent blood clots after certain types of surgery 980 −0.097 .001 −0.114 .000
 24 VTE_1: Patients who got treatment to prevent blood clots on the day of or day after hospital admission or surgery 967 0.143 .000 0.070 .028
 25 VTE_2: Patients who got treatment to prevent blood clots on the day of or day after being admitted to the intensive care unit (ICU) 940 0.058 .073 0.034 .296
 26 VTE_3: Patients with blood clots who got the recommended treatment, which includes using two different blood thinner medicines at the same time 918 0.111 .001 0.049 .133
 27 VTE_4: Patients with blood clots who were treated with an intravenous blood thinner, and then were checked to determine if the blood thinner was putting the patient at an increased risk of bleeding 779 0.009 .797 0.001 .991
 28 VTE_5: Patients with blood clots who were discharged on a blood thinner medicine and received written instructions about that medicine 907 0.038 .256 0.006 .864
 29 VTE_6: Patients who developed a blood clot while in the hospital who did not get treatment that could have prevented it 602 −0.117 .007 −0.054 .187
  1. aAdjusted for Hospital Type, Hospital Ownership, and Emergency Service
  2. Abbreviations: PSI: Patient Safety Indicators, ED: Emergency Department, OP: Outpatient, SCIP: Surgical Care Improvement Project, VTE: Venous Thromboembolism