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Table 2 Illustrative quotes relating to participants’ experience of the app referral service (n = 10)

From: Development and pilot evaluation of a clinic-based mHealth app referral service to support adult cancer survivors increase their participation in physical activity using publicly available mobile apps

What did you like about the referral service?

 Apps recommendations were tailored

  There’s so many apps out there, it’s really good for someone else to just sift through and target them

  Consideration into choosing one for me

  Personalised

 App simple and easy to use

  Easy

  The app was simple and easy to use, especially for those who aren’t good at technology.

  Able to check on steps easily. Easy to read without glasses. Not using my data – big plus

  Found it easy to interpret exercise form app diagram

  Simplicity

 Motivational

  Motivational

  Overcome my barrier about starting daily skipping

  Initial interviews provided start up motivation. Subsequent interview were good re-enforcement

  Got me back on my bicycle

  Motivated me to find app suitable to my exercise goals

  Constructive

 Friendly and Accessible

  Friendly service and advice

  Personable

  Enthusiastic

  Easy access and communication

  I could connect to my T.V

  Liked the app exercises

 Educational

  Good information

  Well-presented and explained

What could be improved?

 Range and capabilities of apps

  Expand the range of apps

  Frustrated with only small selection of activities provided. No weights provided on app

  App developed specifically for cancer survivors

 More information

  Better explanation on use of apps, if person is not used to using apps.

  Some more information about how this service can assist + support. Brochures of explanation

What do you recommend?

 Facilitate communication with professionals and peers

  Communicate with exercise physiologists/physio about individual risk factors patients may not understand

  Examine non-technical, social basis approach which complement the app approach

  Connect people that are participating in an online chat/Facebook group etc.

  App referral service will be helpful for cancer survivors if in cooperation with guided personalised training

 Longer follow-up

  2–4 week use & follow up

  Have the study be of longer duration

  Two weeks would have been better to make it more habitual. Include a follow-up session after 3 months to see if people are maintaining their goals

 Targeted/tailored app specific to cancer survivors

  App developed specifically for cancer survivors

  Closely monitored and tailored exercise programmes for cancer ‘rehab’ would be useful – taking into account levels of fatigue, lymphedema, peripheral neuropathy, etc

 Transfer service to online platform

  Conduct interviews via skype or as an online form to fill out and submit