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Table 5 Overview of the primary facilitators and how they influenced various aspects of healthcare delivery/reception

From: Barriers and facilitators to cultural competence in rehabilitation services: a scoping review

Primary facilitators to culturally competent care Impact on health care service delivery/reception
Cultural awareness amongst practitioners • Helped establish rapport
• Helped with provision of appropriate care/therapy
• Helped to tailor care/therapy when needed
• Helped with understanding patient/caregiver health-related goals
Cultural awareness in services • Improved practitioner-patient/caregiver communication
• Helped establish rapport
• Increased attendance and compliance
• Helped to learn about patients’/caregivers’ values and needs
• Helped diminish negative experiences
• Created a comfortable atmosphere
• Helped support patients/caregivers with long-term treatment management
Explanations of health care systems • Increased patient/caregiver understanding of available services and resources
• Increased patient/caregiver understanding of available funding
• Increased patient/caregiver understanding of available support networks
• Increased patient/caregiver understanding of benefits of treatment and compliance