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Table 2 Percentage of items measuring patients’ satisfaction

From: Urban-rural difference in satisfaction with primary healthcare services in Ghana

Items Urban Rural Total
Satisfaction of the time to wait for your turn 64.7 65.1 64.9
Satisfaction of the time spent in consulting/examination room 81.0 79.6 80.3
Satisfaction of the time to wait for tests to be performed 56.0 55.9 56.0
Satisfaction of the time to wait for test results 54.4 57.1 55.7
Satisfaction of the time at pharmacy/dispensary 71.1 69.3 70.2
Satisfaction of staff when they listened to the respondent 90.2 92.2 91.2
Satisfaction of staff when they explained what was wanted 84.6 88.4 86.4
Satisfaction of staff when they gave advice on treatment 83.3 86.4 84.8
Satisfaction of the cleanliness of the facility 92.3 92.4 92.4
Satisfaction of the easiness of finding where to go 91.6 91.3 91.5
Satisfaction of comfort and safety while waiting 87.9 87.7 87.8
Satisfaction of privacy during the examination 88.1 90.3 89.1
Satisfaction of confidentiality and protection of personal information 90.6 90.9 90.8
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