Table 2 Percentage of items measuring patients’ satisfaction
From: Urban-rural difference in satisfaction with primary healthcare services in Ghana
Items | Urban | Rural | Total |
|---|---|---|---|
Satisfaction of the time to wait for your turn | 64.7 | 65.1 | 64.9 |
Satisfaction of the time spent in consulting/examination room | 81.0 | 79.6 | 80.3 |
Satisfaction of the time to wait for tests to be performed | 56.0 | 55.9 | 56.0 |
Satisfaction of the time to wait for test results | 54.4 | 57.1 | 55.7 |
Satisfaction of the time at pharmacy/dispensary | 71.1 | 69.3 | 70.2 |
Satisfaction of staff when they listened to the respondent | 90.2 | 92.2 | 91.2 |
Satisfaction of staff when they explained what was wanted | 84.6 | 88.4 | 86.4 |
Satisfaction of staff when they gave advice on treatment | 83.3 | 86.4 | 84.8 |
Satisfaction of the cleanliness of the facility | 92.3 | 92.4 | 92.4 |
Satisfaction of the easiness of finding where to go | 91.6 | 91.3 | 91.5 |
Satisfaction of comfort and safety while waiting | 87.9 | 87.7 | 87.8 |
Satisfaction of privacy during the examination | 88.1 | 90.3 | 89.1 |
Satisfaction of confidentiality and protection of personal information | 90.6 | 90.9 | 90.8 |