Table 5 Responsiveness score of the sample using ROP-Scale
Scale | Overall mean score (n = 393) | Public sector mean score (n = 195) | Private sector mean score (n = 198) |
|---|---|---|---|
Friendliness | 1.49 (0.48) | 1.34 (0.43) | 1.64 (0.48) |
Respecting | 2.37 (0.41) | 2.22 (0.39) | 2.51 (0.38) |
Informing and guiding | 1.80 (0.45) | 1.68 (0.46) | 1.91 (0.40) |
Gaining trust | 3.38 (0.37) | 3.45 (0.28) | 3.32 (0.43) |
Financial sensitivity | 1.58 (0.59) | 1.65 (0.64) | 1.51 (0.53) |
ROP-Scale | 2.07 (0.31) | 1.98 (0.29) | 2.16 (0.29) |