TY - STD TI - Joint Learning Initiative. Human resources for health: overcoming the crisis. California: Global Equity Initiative; 2004 [cited 2014 Mar 26]. Available from: http://books.google.com/books?id=L0Q2AQAAIAAJ&pgis=1. UR - http://books.google.com/books?id=L0Q2AQAAIAAJ&pgis=1 ID - ref1 ER - TY - BOOK AU - Dieleman, M. AU - Harnmeijer, J. W. PY - 2006 DA - 2006// TI - Improving health worker performance : in search of promising practices PB - World Health Organization CY - Geneva ID - Dieleman2006 ER - TY - BOOK PY - 2006 DA - 2006// TI - The world health report 2006: working together for health PB - World Health Organization CY - Geneva ID - ref3 ER - TY - STD TI - Joarder T. Understanding and measuring responsiveness of human resources for health in rural Bangladesh. Johns Hopkins Bloomberg School of Public Health; 2015. ID - ref4 ER - TY - JOUR AU - Thompson, A. G. H. AU - Sunol, R. PY - 1995 DA - 1995// TI - Expectations as determinants of patient satisfaction: concepts, theory and evidence JO - Int J Qual Heal Care VL - 7 ID - Thompson1995 ER - TY - STD TI - De Silva A. A framework for measuring responsiveness. Geneva; 1999. Available from: http://www.who.int/healthinfo/paper32.pdf. UR - http://www.who.int/healthinfo/paper32.pdf ID - ref6 ER - TY - STD TI - Darby C, Valentine N, Murray CJL, De Silva A. World Health Organization: strategy on measuring responsiveness. J Med Philos. Geneva; 2000. Available from: http://www.who.int/healthinfo/paper23.pdf. UR - http://www.who.int/healthinfo/paper23.pdf ID - ref7 ER - TY - JOUR AU - Njeru, M. K. AU - Blystad, A. AU - Nyamongo, I. K. AU - Fylkesnes, K. PY - 2009 DA - 2009// TI - A critical assessment of the WHO responsiveness tool: lessons from voluntary HIV testing and counselling services in Kenya JO - BMC Health Serv Res VL - 9 UR - https://doi.org/10.1186/1472-6963-9-243 DO - 10.1186/1472-6963-9-243 ID - Njeru2009 ER - TY - JOUR AU - Gilson, L. PY - 2003 DA - 2003// TI - Trust and the development of health care as a social institution JO - Soc Sci Med VL - 56 UR - https://doi.org/10.1016/S0277-9536(02)00142-9 DO - 10.1016/S0277-9536(02)00142-9 ID - Gilson2003 ER - TY - JOUR AU - Bhojani, U. AU - Mishra, A. AU - Amruthavalli, S. AU - Devadasan, N. AU - Kolsteren, P. AU - De Henauw, S. PY - 2013 DA - 2013// TI - Constraints faced by urban poor in managing diabetes care: patients’ perspectives from South India JO - Glob Health Action VL - 6 UR - https://doi.org/10.3402/gha.v6i0.22258 DO - 10.3402/gha.v6i0.22258 ID - Bhojani2013 ER - TY - JOUR AU - Ekirapa-Kiracho, E. AU - Waiswa, P. AU - Rahman, M. H. AU - Makumbi, F. AU - Kiwanuka, N. AU - Okui, O. PY - 2011 DA - 2011// TI - Increasing access to institutional deliveries using demand and supply side incentives: early results from a quasi-experimental study JO - BMC Int Health Hum Rights VL - 11 UR - https://doi.org/10.1186/1472-698X-11-S1-S11 DO - 10.1186/1472-698X-11-S1-S11 ID - Ekirapa-Kiracho2011 ER - TY - JOUR AU - Wirtz, A. L. AU - Kamba, D. AU - Jumbe, V. AU - Trapence, G. AU - Gubin, R. AU - Umar, E. PY - 2014 DA - 2014// TI - A qualitative assessment of health seeking practices among and provision practices for men who have sex with men in Malawi JO - BMC Int Health Hum Rights VL - 14 UR - https://doi.org/10.1186/1472-698X-14-20 DO - 10.1186/1472-698X-14-20 ID - Wirtz2014 ER - TY - JOUR AU - O’Hanlan, K. A. AU - Cabaj, R. P. AU - Schatz, B. AU - Lock, J. AU - Nemrow, P. PY - 1997 DA - 1997// TI - A review of the medical consequences of homophobia with suggestions for resolution JO - J Gay Lesbian Med Assoc VL - 1 UR - https://doi.org/10.1023/B:JOLA.0000007009.83600.ae DO - 10.1023/B:JOLA.0000007009.83600.ae ID - O’Hanlan1997 ER - TY - JOUR AU - Elouard, Y. AU - Essén, B. PY - 2013 DA - 2013// TI - Psychological violence experienced by men who have sex with men in Puducherry, India: a qualitative study JO - J Homosex VL - 60 UR - https://doi.org/10.1080/00918369.2013.824325 DO - 10.1080/00918369.2013.824325 ID - Elouard2013 ER - TY - JOUR AU - Aldana, J. M. AU - Piechulek, H. AU - Al-Sabir, A. PY - 2001 DA - 2001// TI - Client satisfaction and quality of health care in rural Bangladesh JO - Bull World Health Organ VL - 79 ID - Aldana2001 ER - TY - JOUR AU - Cockcroft, A. AU - Milne, D. AU - Oelofsen, M. AU - Karim, E. AU - Andersson, N. PY - 2011 DA - 2011// TI - Health services reform in Bangladesh: hearing the views of health workers and their professional bodies JO - BMC Health Serv Res VL - 11 UR - https://doi.org/10.1186/1472-6963-11-S2-S8 DO - 10.1186/1472-6963-11-S2-S8 ID - Cockcroft2011 ER - TY - JOUR AU - Cockcroft, A. AU - Andersson, N. AU - Milne, D. AU - Hossain, M. Z. AU - Karim, E. PY - 2007 DA - 2007// TI - What did the public think of health services reform in Bangladesh? Three national community-based surveys 1999-2003. Health res JO - Policy Syst VL - 5 UR - https://doi.org/10.1186/1478-4505-5-1 DO - 10.1186/1478-4505-5-1 ID - Cockcroft2007 ER - TY - BOOK AU - Death, P. ’. s. PY - 2010 DA - 2010// TI - DMCH doctors assaulted, ward ransacked PB - Dly. Star CY - Dhaka ID - Death2010 ER - TY - BOOK PY - 2014 DA - 2014// TI - DMCH interns, DU students clash; emergency department vandalised; journos assaulted PB - Dly. Star CY - Dhaka ID - ref19 ER - TY - BOOK AU - Ismail, M. PY - 2010 DA - 2010// TI - Rude doctors PB - Dly. Star CY - Dhaka ID - Ismail2010 ER - TY - JOUR AU - Ashik, M. AU - Khan, I. AU - Ahasan, H. A. M. N. AU - Mahbub, S. AU - Alam, B. PY - 2010 DA - 2010// TI - View point violence against doctors JO - J Med VL - 11 ID - Ashik2010 ER - TY - STD TI - Rasul CH. Violence towards doctors. Bangladesh Med. J. 2012;43:1-2. [Cited 2014 April 7]. Available from: https://www.banglajol.info/index.php/BMJK/article/view/13636/9809. UR - https://www.banglajol.info/index.php/BMJK/article/view/13636/9809 ID - ref22 ER - TY - JOUR AU - Ahasan, H. N. AU - Das, A. PY - 2014 DA - 2014// TI - Violence against doctors JO - J Med VL - 15 ID - Ahasan2014 ER - TY - STD TI - Interns call off strike in Rangpur. Dhaka: Dly. Star; 2012. Available from: http://www.thedailystar.net/news-detail-223401. UR - http://www.thedailystar.net/news-detail-223401 ID - ref24 ER - TY - BOOK PY - 2012 DA - 2012// TI - Striking interns give 24-hr ultimatum for arrest of BCL man PB - Dly. Star CY - Dhaka ID - ref25 ER - TY - BOOK PY - 2014 DA - 2014// TI - Doctors at DMCH withdraw strike an night PB - Dly. Star CY - Dhaka ID - ref26 ER - TY - JOUR AU - Coulter, A. AU - Jenkinson, C. PY - 2005 DA - 2005// TI - European patients’ views on the responsiveness of health systems and healthcare providers JO - Eur J Pub Health VL - 15 UR - https://doi.org/10.1093/eurpub/cki004 DO - 10.1093/eurpub/cki004 ID - Coulter2005 ER - TY - JOUR AU - Lutwama, G. W. AU - Roos, J. H. AU - Dolamo, B. L. PY - 2012 DA - 2012// TI - A descriptive study on health workforce performance after decentralisation of health services in Uganda JO - Hum Resour Health VL - 10 UR - https://doi.org/10.1186/1478-4491-10-41 DO - 10.1186/1478-4491-10-41 ID - Lutwama2012 ER - TY - JOUR AU - Pongsupap, Y. AU - Van Lerberghe, W. PY - 2006 DA - 2006// TI - Is motivation enough? Responsiveness, patient-centredness, medicalization and cost in family practice and conventional care settings in Thailand JO - Hum Resour Health VL - 4 UR - https://doi.org/10.1186/1478-4491-4-19 DO - 10.1186/1478-4491-4-19 ID - Pongsupap2006 ER - TY - JOUR AU - Rodriguez, A. V. D. AU - Vituri, D. W. AU - do Carmo Lourenço Haddad, M. AU - MTO, V. AU - de Oliveira, W. T. PY - 2012 DA - 2012// TI - The development of an instrument to assess nursing care responsiveness at a university hospital JO - Rev da Esc Enferm da USP VL - 46 UR - https://doi.org/10.1590/S0080-62342012000100023 DO - 10.1590/S0080-62342012000100023 ID - Rodriguez2012 ER - TY - JOUR AU - Peabody, J. W. AU - Luck, J. AU - Glassman, P. AU - Dresselhaus, T. R. AU - Lee, M. PY - 2000 DA - 2000// TI - Comparison of vignettes, standardized patients, and chart abstraction: a prospective validation study of 3 methods for measuring quality JO - JAMA J Am Med Assoc VL - 283 UR - https://doi.org/10.1001/jama.283.13.1715 DO - 10.1001/jama.283.13.1715 ID - Peabody2000 ER - TY - STD TI - Franco LM, Daly CC, Chilongozi D, Dallabetta G. Quality of case management of sexually transmitted diseases: comparison of the methods for assessing the performance of providers. Bull World Health Organ. 1997;75:523–32. ID - ref32 ER - TY - JOUR AU - Leonard, K. L. AU - Masatu, M. C. PY - 2005 DA - 2005// TI - The use of direct clinician observation and vignettes for health services quality evaluation in developing countries JO - Soc Sci Med VL - 61 UR - https://doi.org/10.1016/j.socscimed.2005.03.043 DO - 10.1016/j.socscimed.2005.03.043 ID - Leonard2005 ER - TY - JOUR AU - Leonard, K. L. PY - 2006 DA - 2006// TI - Masatu MC JO - Outpatient process quality evaluation and the Hawthorne Effect VL - 63 ID - Leonard2006 ER - TY - JOUR AU - Rowe, A. K. AU - Lama, M. AU - Onikpo, F. AU - Deming, M. S. PY - 2002 DA - 2002// TI - Health worker perceptions of how being observed influences their practices during consultations with ill children JO - Trop Dr VL - 32 ID - Rowe2002 ER - TY - JOUR AU - Rowe, S. Y. AU - Olewe, M. A. AU - Kleinbaum, D. G. AU - McGowan, J. E. AU - McFarland, D. A. AU - Rochat, R. PY - 2006 DA - 2006// TI - The influence of observation and setting on community health workers’ practices JO - Int J Qual Heal Care VL - 18 UR - https://doi.org/10.1093/intqhc/mzl009 DO - 10.1093/intqhc/mzl009 ID - Rowe2006 ER - TY - BOOK AU - Bernard, H. R. PY - 2006 DA - 2006// TI - Research methods in anthropology: qualitative and quantitative approaches PB - Rowman Altamira CY - Lanham, Maryland ID - Bernard2006 ER - TY - BOOK AU - DeVellis, R. F. PY - 2011 DA - 2011// TI - Scale development: theory and applications PB - SAGE Publications CY - Thousand Oaks ID - DeVellis2011 ER - TY - BOOK AU - Netemeyer, R. G. AU - Bearden, W. O. AU - Sharma, S. PY - 2003 DA - 2003// TI - Scaling procedures: issues and applications PB - SAGE Publications CY - Thousand Oaks UR - https://doi.org/10.4135/9781412985772 DO - 10.4135/9781412985772 ID - Netemeyer2003 ER - TY - STD TI - Streiner DL, Norman GR. Health Measurement Scales: A practical guide to their development and use (Google eBook). Oxford University Press; 2008 [cited 2014 Feb 12]. Available from: http://books.google.com/books?id=UbKijeRqndwC&pgis=1. UR - http://books.google.com/books?id=UbKijeRqndwC&pgis=1 ID - ref40 ER - TY - STD TI - Magpi. Magpi. Washington, DC; 2014. Available from: home. http://magpi.com. UR - http://magpi.com ID - ref41 ER - TY - BOOK PY - 2011 DA - 2011// TI - Stata statistical software: release 12 PB - StataCorp LP CY - College Station ID - ref42 ER - TY - BOOK AU - Stata, S. M. AU - Package, S. PY - 2006 DA - 2006// TI - Hotdeckvar.pkg, for Hotdeck Imputation ID - Stata2006 ER - TY - JOUR AU - Baglin, J. PY - 2014 DA - 2014// TI - Improving your exploratory factor analysis for ordinal Data : a demonstration using FACTOR. Pract JO - Assessment, Res Eval VL - 19 ID - Baglin2014 ER - TY - JOUR AU - Lorenzo-Seva, U. AU - Ferrando, P. J. PY - 2006 DA - 2006// TI - FACTOR: a computer program to fit the exploratory factor analysis model JO - Behav Res Methods VL - 38 UR - https://doi.org/10.3758/BF03192753 DO - 10.3758/BF03192753 ID - Lorenzo-Seva2006 ER - TY - JOUR AU - Gaskin, C. J. AU - Happell, B. PY - 2014 DA - 2014// TI - On exploratory factor analysis: a review of recent evidence, an assessment of current practice, and recommendations for future use JO - Int J Nurs Stud VL - 51 UR - https://doi.org/10.1016/j.ijnurstu.2013.10.005 DO - 10.1016/j.ijnurstu.2013.10.005 ID - Gaskin2014 ER - TY - JOUR AU - TenBerge, J. M. F. AU - Kiers, H. A. L. PY - 1991 DA - 1991// TI - A numerical approach to the approximate and the exact minimum rank of a covariance matrix JO - Psychometrika VL - 56 UR - https://doi.org/10.1007/BF02294464 DO - 10.1007/BF02294464 ID - TenBerge1991 ER - TY - STD TI - Sočan G. The incremental value of minimum rank factor analysis. University of Groningen; 2003. http://www.rug.nl/research/portal/publications/pub(83ad942a-3c4d-4c33-a25f-3615abcce39e).html. UR - http://www.rug.nl/research/portal/publications/pub(83ad942a-3c4d-4c33-a25f-3615abcce39e).html ID - ref48 ER - TY - JOUR AU - Timmerman, M. E. AU - Lorenzo-Seva, U. PY - 2011 DA - 2011// TI - Dimensionality assessment of ordered polytomous items with parallel analysis JO - Psychol Methods VL - 16 UR - https://doi.org/10.1037/a0023353 DO - 10.1037/a0023353 ID - Timmerman2011 ER - TY - JOUR AU - Gadermann, A. M. AU - Guhn, M. AU - Zumbo, B. D. PY - 2012 DA - 2012// TI - Estimating ordinal reliability for Likert-type and ordinal item response data : a conceptual, empirical, and practical guide JO - Pract Assessment, Res Eval VL - 17 ID - Gadermann2012 ER - TY - BOOK PY - 2013 DA - 2013// TI - A language and environment for statistical computing PB - R Foundation for Statistical Computing CY - Vienna ID - ref51 ER - TY - STD TI - Shrout PE, Fleiss JL. Intraclass correlations: uses in assessing rater reliability. Psychol Bull. 1979;(2):86, 420–488. ID - ref52 ER - TY - JOUR AU - Cicchetti, D. V. PY - 1994 DA - 1994// TI - Guidelines, criteria, and rules of thumb for evaluating Normed and standardized assessment instruments in psychology JO - Psychol Assess VL - 6 UR - https://doi.org/10.1037/1040-3590.6.4.284 DO - 10.1037/1040-3590.6.4.284 ID - Cicchetti1994 ER - TY - JOUR AU - Ogden, J. AU - Bavalia, K. AU - Bull, M. AU - Frankum, S. AU - Goldie, C. AU - Gosslau, M. PY - 2004 DA - 2004// TI - “I want more time with my doctor”: a quantitative study of time and the consultation JO - Fam Pract VL - 21 UR - https://doi.org/10.1093/fampra/cmh502 DO - 10.1093/fampra/cmh502 ID - Ogden2004 ER - TY - JOUR AU - Andaleeb, S. S. AU - Siddiqui, N. AU - Khandaker, S. A. PY - 2007 DA - 2007// TI - Doctors’ service orientation in public, private, and foreign hospitals JO - Int J Health Care Qual Assur VL - 20 UR - https://doi.org/10.1108/09526860710743381 DO - 10.1108/09526860710743381 ID - Andaleeb2007 ER - TY - JOUR AU - Andaleeb, S. S. PY - 2000 DA - 2000// TI - Service quality in public and private hospitals in urban Bangladesh: a comparative study JO - Health Policy VL - 53 UR - https://doi.org/10.1016/S0168-8510(00)00077-4 DO - 10.1016/S0168-8510(00)00077-4 ID - Andaleeb2000 ER - TY - JOUR AU - Andaleeb, S. S. PY - 2000 DA - 2000// TI - Public and private hospitals in Bangladesh: service quality and predictors of hospital choice JO - Health Policy Plan VL - 15 UR - https://doi.org/10.1093/heapol/15.1.95 DO - 10.1093/heapol/15.1.95 ID - Andaleeb2000 ER - TY - STD TI - Hallgren KA. Computing inter-rater reliability for observational data: an overview and tutorial. Tutorials Quant Methods Psychol. 2012;8:23. Available from: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3402032/. UR - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3402032/ ID - ref58 ER - TY - JOUR AU - Zaman, S. PY - 2004 DA - 2004// TI - Poverty and violence, frustration and inventiveness: hospital ward life in Bangladesh JO - Soc Sci Med VL - 59 UR - https://doi.org/10.1016/j.socscimed.2004.03.007 DO - 10.1016/j.socscimed.2004.03.007 ID - Zaman2004 ER - TY - JOUR AU - Bloom, G. AU - Standing, H. AU - Lloyd, R. PY - 2008 DA - 2008// TI - Markets, information asymmetry and health care: towards new social contracts JO - Soc Sci Med VL - 66 UR - https://doi.org/10.1016/j.socscimed.2008.01.034 DO - 10.1016/j.socscimed.2008.01.034 ID - Bloom2008 ER - TY - JOUR AU - Aujoulat, I. AU - d’Hoore, W. AU - Deccache, A. PY - 2007 DA - 2007// TI - Patient empowerment in theory and practice: polysemy or cacophony? JO - Patient Educ Couns VL - 66 UR - https://doi.org/10.1016/j.pec.2006.09.008 DO - 10.1016/j.pec.2006.09.008 ID - Aujoulat2007 ER - TY - JOUR AU - Andaleeb, S. S. AU - Siddiqui, N. AU - Khandaker, S. A. PY - 2007 DA - 2007// TI - Patient satisfaction with health services in Bangladesh JO - Health Policy Plan VL - 22 UR - https://doi.org/10.1093/heapol/czm017 DO - 10.1093/heapol/czm017 ID - Andaleeb2007 ER - TY - JOUR AU - Siddiqui, N. AU - Khandaker, S. A. PY - 2007 DA - 2007// TI - Comparison of services of public, private and foreign hospitals from the perspective of Bangladeshi patients JO - J Health Popul Nutr VL - 25 ID - Siddiqui2007 ER - TY - JOUR AU - Andaleeb, S. S. PY - 2001 DA - 2001// TI - Service quality perceptions and patient satisfaction: a study of hospitals in a developing country JO - Soc Sci Med VL - 52 UR - https://doi.org/10.1016/S0277-9536(00)00235-5 DO - 10.1016/S0277-9536(00)00235-5 ID - Andaleeb2001 ER - TY - JOUR AU - Wolf, M. H. AU - Putnam, S. M. AU - James, S. A. AU - Stiles, W. B. PY - 1978 DA - 1978// TI - The medical interview satisfaction scale: development of a scale to measure patient perceptions of physician behavior JO - J Behav Med VL - 1 UR - https://doi.org/10.1007/BF00846695 DO - 10.1007/BF00846695 ID - Wolf1978 ER - TY - JOUR AU - Walbridge, S. W. AU - Delene, L. M. PY - 1993 DA - 1993// TI - Measuring physician attitudes of service quality JO - J Health Care Mark VL - 13 ID - Walbridge1993 ER - TY - CHAP AU - Guyer, B. ED - Armenian, H. K. ED - Shapiro, S. PY - 1998 DA - 1998// TI - Problem-solving in public health BT - Epidemiol. Heal. Serv PB - Oxford University Press CY - Oxford ID - Guyer1998 ER -