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Table 5 Mean score per location and rater (N = 342)

From: Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services

Location Rater Total Medical items Communication items
Mean (SD) Mean (SD) Mean (SD)
1 1 2.95 (0.69) 2.93 (0.95) 2.81 (0.72)
2 2.63 (0.59) 2.66 (0.75) 2.56 (0.70)
1 and 2 2.79 (0.66) 2.79 (0.86) 2.68 (0.72)
2 3 2.88 (0.71) 2.87 (0.75) 2.90 (0.70)
4 2.42 (0.76) 2.54 (0.95) 2.23 (0.74)
3 and 4 2.65 (0.77) 2.71 (0.86) 2.56 (0.79)
3 5 2.98 (0.68) 3.23 (0.78) 2.67 (0.72)
6 3.30 (0.56) 3.25 (0.66) 3.29 (0.62)
5 and 6 3.14 (0.64) 3.24 (0.72) 2.98 (0.74)
4 7 3.14 (0.66) 2.96 (0.85) 3.23 (0.61)
8 3.13 (0.40) 3.31 (0.44) 2.91 (0.50)
7 and 8 3.14 (0.55) 3.13 (0.70) 3.07 (0.58)