Skip to main content

Table 5 Mean score per location and rater (N = 342)

From: Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services

Location

Rater

Total

Medical items

Communication items

Mean (SD)

Mean (SD)

Mean (SD)

1

1

2.95 (0.69)

2.93 (0.95)

2.81 (0.72)

2

2.63 (0.59)

2.66 (0.75)

2.56 (0.70)

1 and 2

2.79 (0.66)

2.79 (0.86)

2.68 (0.72)

2

3

2.88 (0.71)

2.87 (0.75)

2.90 (0.70)

4

2.42 (0.76)

2.54 (0.95)

2.23 (0.74)

3 and 4

2.65 (0.77)

2.71 (0.86)

2.56 (0.79)

3

5

2.98 (0.68)

3.23 (0.78)

2.67 (0.72)

6

3.30 (0.56)

3.25 (0.66)

3.29 (0.62)

5 and 6

3.14 (0.64)

3.24 (0.72)

2.98 (0.74)

4

7

3.14 (0.66)

2.96 (0.85)

3.23 (0.61)

8

3.13 (0.40)

3.31 (0.44)

2.91 (0.50)

7 and 8

3.14 (0.55)

3.13 (0.70)

3.07 (0.58)