| Complete agreement (%) | Reasonable agreement (%) | ||
---|---|---|---|---|
Internal vs external | External vs external | Internal vs external | External vs external | |
Phase 1: Intake (N = 416) | 49.7 | 48.0 | 75.3 | 74.3 |
Phase 2: Triage and follow-up (N = 468) | 49.2 | 50.9 | 69.5 | 73.5 |
Phase 3: Finishing-off (N = 104) | 27.0 | 25.4 | 56.8 | 60.5 |
General (N = 260) | 38.6 | 36.8 | 71.9 | 72.5 |
Medical items (N = 728) | 51.3 | 51.6 | 72.3 | 73.1 |
Communication items (N = 572) | 40.6 | 39.3 | 70.6 | 72.9 |
Total (N = 1248) | 42.3 | 44.9 | 70.8 | 72.5 |