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Table 3 Percentage of agreement between repeated assessments per phase and dimension

From: Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services

  Agreement (%)
Complete Reasonable
Phase 1: Intake (N = 416) 60.8 83.2
Phase 2: Triage and follow-up (N = 468) 63.9 86.5
Phase 3: Finishing-off (N = 104) 47.1 70.2
General (N = 260) 52.7 86.2
Medical items (N = 728) 64.6 84.3
Communication items (N = 572) 59.1 84.0
Total (N = 1248) 55.1 84.1