Table 2 Pearson correlation coefficients between the itemsa
Item 1 | Item 2 | Pearson r |
|---|---|---|
3. Makes the right choice whether or not to perform the ABCDE-check | 4. Checks the ABCDE-criteria adequately and draws the right conclusion | .80 (N = 175) |
18. Asks if the follow-up action is understood and feasible | 19. Checks whether the caller agrees with the follow-up action and shows an open attitude if the caller does not agree | .79 (N = 342) |
9. Asks at least the essential questions belonging to the specific complaint | 10. Works according to the triage system of the GP cooperative | .77 (N = 135) |
13. Makes an appropriate urgency estimation | 14. Chooses the right follow-up action | .67 (N = 342) |
8. Selects (in the triage system) the appropriate complaint which yields the highest urgency | 9. Asks at least the essential questions belonging to the specific complaint | .66 (N = 342) |
6. Asks for the medical problem and its development | 21. Makes use of open and closed questions adequately (c) | .62 (N = 342) |
10. Works according to the triage system of the GP cooperative | 8. Selects (in the triage system) the appropriate complaint which yields the highest urgency | .62 (N = 135) |
6. Asks for the medical problem and its development | 9. Asks at least the essential questions belonging to the specific complaint | .61 (N = 342) |
10. Works according to the triage system of the GP cooperative | 17. Provides concise information which can be clearly understood by the caller | .61 (N = 135) |
9. Asks at least the essential questions belonging to the specific complaint | 21. Makes use of open and closed questions adequately (c) | .60 (N = 342) |