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Table 2 Pearson correlation coefficients between the itemsa

From: Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services

Item 1 Item 2 Pearson r
3. Makes the right choice whether or not to perform the ABCDE-check 4. Checks the ABCDE-criteria adequately and draws the right conclusion .80 (N = 175)
18. Asks if the follow-up action is understood and feasible 19. Checks whether the caller agrees with the follow-up action and shows an open attitude if the caller does not agree .79 (N = 342)
9. Asks at least the essential questions belonging to the specific complaint 10. Works according to the triage system of the GP cooperative .77 (N = 135)
13. Makes an appropriate urgency estimation 14. Chooses the right follow-up action .67 (N = 342)
8. Selects (in the triage system) the appropriate complaint which yields the highest urgency 9. Asks at least the essential questions belonging to the specific complaint .66 (N = 342)
6. Asks for the medical problem and its development 21. Makes use of open and closed questions adequately (c) .62 (N = 342)
10. Works according to the triage system of the GP cooperative 8. Selects (in the triage system) the appropriate complaint which yields the highest urgency .62 (N = 135)
6. Asks for the medical problem and its development 9. Asks at least the essential questions belonging to the specific complaint .61 (N = 342)
10. Works according to the triage system of the GP cooperative 17. Provides concise information which can be clearly understood by the caller .61 (N = 135)
9. Asks at least the essential questions belonging to the specific complaint 21. Makes use of open and closed questions adequately (c) .60 (N = 342)
  1. aCorrelations <.60 and with N < 50 are not reported