Telephone triage utilization among patients with limited English proficiency

Table 3 Association of IS Status with the Patient Following Through with Recommendation, Overall and Stratified by Recommended Action and Person Calling

Overall	Unadjusted OR (95% CI)	Adjusted OR (95% CI)
Non-IS	1.0	1.0^a
IS	0.65 (0.51, 0.84)	0.65 (0.49, 0.85)
Recommended Action^c
Advice/Home Care/Treatment within 24 h	0.37 (0.24, 0.57)	0.34^b (0.22, 0.55)
Routine visit within a week	2.45 (1.27, 4.70)	2.45 (1.24, 4.82)
Urgent visit/Acute appointment	0.90 (0.57, 1.42)	0.93 (0.59, 1.48)
Ambulance/ER visit now	0.29 (0.14, 0.60)	0.28 (0.13. 0.60)
Person Calling^c
Patient	0.76 (0.57, 1.00)	0.75^b (0.57, 1.00)
Surrogate for Patient	0.21 (0.07, 0.62)	0.21 (0.07, 0.65)

Abbreviations: CI Confidence Interval, IS Interpreter Services, OR Odds Ratio
^aModels adjusted for sex, Charlson score, call duration, recommended action and person calling
^bModels adjusted for sex, Charlson score and call duration
^cORs for following through with call recommendation for IS patients compared to non-IS patients stratified by recommended action and person calling

ISSN: 1472-6963