Table 2 Semi-Structured Interview Questions

Procurement

 1. Please tell me about how you decide which drugs to purchase.

 2. Please tell me about your drug tendering process.

 3. How do you make decisions about the quality of medicines you need to purchase?

 4. Please tell me about your audit processes.

 5. How do you decide on purchase quantities?

 6. Please tell me about your accounting processes that you use to pay your suppliers.

 7. How do you handle donated medicines?

Storage

 1. Please tell me about your cold chain.

 2. Please tell me about how you keep medicines at the correct humidity.

 3. How do you monitor for expired products?

 4. How do you distribute drugs from the warehouse to the clinics?

 5. How do you handle returns of unwanted/damaged products?

 6. What process do you use to rotate stock?

Distribution

 1. How do you order your medicines from central stores?

 2. How do you store your stock?

 3. How do you rotate your stock?

 4. How do you handle donated medicines?

 5. Tell me about how you dispense medicines to patients.

 6. What information do you give patients when you give them their medicines?

 7. How do you reconcile what you ordered from what you received from the warehouse?

 8. What cash handling procedures do you use for monies received and paid out?

 9. Tell me about your security procedures to make sure drugs and money are secure.

 10. How often do you get inspected by a government or other inspector?

Miscellaneous

 1. Please describe your role in the drug distribution process.

 2. What are the top two or three factors in having a successful drug distribution process?

 3. What has been your greatest success in distributing medications?

 4. What is your greatest remaining challenge in distributing medications?

 5. Is there anything else about your drug distribution process that I should know about that I have not asked?