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Table 4 Internal consistency for the rehabilitation inpatient satisfaction survey (n = 709)

From: Development of an Arabic inpatient satisfaction survey: application in acute medical rehabilitation setting in Saudi Arabia

Sub-scale Alpha Item corrected ‘r’ Alpha
Access (6 items) 0.815 Waiting time to be admitted .432 .962
Length of your rehab program .705 .960
Way & time given to planning your return to home .663 .960
Meeting to discuss your discharge plans .689 .960
Arrangement by the hospital for services/technical aids .697 .960
Arrangement for needed follow up plans .725 .960
Structure (6 items) 0.842 Cleanliness of hospital .595 .961
Cleanliness of the toilets and showers .537 .961
Peace and restfulness in your room .638 .960
Privacy in your room .634 .960
Quality of food overall .530 .962
That your safety was not compromised .655 .960
Process (12 items) 0.891 Info re: rights & responsibilities .526 .961
Clarity of info about your admission .571 .961
Way staff involved you in making decisions about your program .677 .960
Way team considered your needs .715 .960
Clarity of info about your rehab program .690 .960
Explanation about your medications .700 .960
Knowing who to ask when you have questions .651 .960
Courtesy and helpfulness of your team .664 .960
Efforts made by your rehab team .667 .960
How soon did nursing respond to your call for help .677 .960
Communication between the team .670 .960
The daily rehabilitation routine .699 .960
Outcome (6 items) 0.872 My physical pain was controlled .644 .960
I was given adequate info about medicines .697 .960
I/My family/caregiver received adequate information/training in order to manage my condition and recover at home. .718 .960
I was given adequate info re: changes to my home .694 .960
I accomplished the goals set in my rehab .643 .960
I am confident in my ability to use the skills I was trained in .632 .960
Global (3 items) 0.865 I think this hospital has everything needed .722 .960
I would recommend this program .693 .960
Overall, I was satisfied with my experience .754 .960
All Survey Items (33 items) 0.964