Table 4 Internal consistency for the rehabilitation inpatient satisfaction survey (n = 709)

Access (6 items)

Waiting time to be admitted

Length of your rehab program

Way & time given to planning your return to home

Meeting to discuss your discharge plans

Arrangement by the hospital for services/technical aids

Arrangement for needed follow up plans

Structure (6 items)

Cleanliness of hospital

Cleanliness of the toilets and showers

Peace and restfulness in your room

Privacy in your room

Quality of food overall

That your safety was not compromised

Process (12 items)

Info re: rights & responsibilities

Clarity of info about your admission

Way staff involved you in making decisions about your program

Way team considered your needs

Clarity of info about your rehab program

Explanation about your medications

Knowing who to ask when you have questions

Courtesy and helpfulness of your team

Efforts made by your rehab team

How soon did nursing respond to your call for help

Communication between the team

The daily rehabilitation routine

Outcome (6 items)

My physical pain was controlled

I was given adequate info about medicines

I/My family/caregiver received adequate information/training in order to manage my condition and recover at home.

I was given adequate info re: changes to my home

I accomplished the goals set in my rehab

I am confident in my ability to use the skills I was trained in

Global (3 items)

I think this hospital has everything needed

I would recommend this program

Overall, I was satisfied with my experience