Table 3 Factor analysis: principal component analysis by Varimax Rotation Method for default >1 Eigenvalues

1. Way team considered your needs

2. Courtesy and helpfulness of your team?

3. Info re: rights & responsibilities

4. Efforts made by your rehab team

5. Clarity of info about your admission

6. Knowing who to ask when you have questions

7. Explanation about your medications?

8. Way staff involved you in deciding about your program

9. Clarity of info about your rehab program

10. How soon did nursing respond to your call for help

11. The daily rehabilitation routine

12. Communication between the team

1. I am confident in my ability to use the skills I was trained in

2. I was given adequate info re: changes to my home

3. I accomplished the goals set in my rehab

4. I / My family/caregiver received adequate information/ training in order to manage my condition at home.

5. I was given adequate info about medicines

6. My physical pain was controlled

7. I think this hospital has everything needed

8. I would recommend this program

9. Overall, I was satisfied with my experience

1. Privacy in your room

2. Peace and restfulness in your room

3. Cleanliness of the toilets and showers

4. Quality of food overall

5. Cleanliness of hospital

6. That your safety was not compromised

1. Arrangement by the hospital for services/technical aids

2. Way & time given to planning your return to home

3. Waiting time to be admitted

4. Meeting to discuss your discharge plans

5. Arrangement for needed follow up plans

6. Length of your rehab program