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Table 1 Items development and modification according to various steps of the survey development

From: Development of an Arabic inpatient satisfaction survey: application in acute medical rehabilitation setting in Saudi Arabia

Survey development

Modification

Theme

#

Survey item

Step 1a

Step 2a

Step 3a

Pre-Admission Phase

1.

Waiting time to be admitted

N

M

 
 

Time you had to wait for a bed (after arrival at the hospital)

N

R

 

2.

Info re: rights & responsibilities

N

  

3.

Clarity of info about your admission

N

  
 

Courtesy and helpfulness of the admission office staff

N

R

 
 

Way team involved you in the decision to be admitted

N

R

 

Admission

Phase

4.

Way staff involved you in making decisions about your program

N

M

 

5.

Way team considered your needs

N

M

 
 

Being encouraged by the team to give your feedback

N

 

R

6.

Clarity of info about your rehab program

N

  

7.

Knowing who to ask when you have questions

N

M

 
 

How well the team responded to your questions

N

 

R

8.

Courtesy and helpfulness of your team

N

M

 
 

Courtesy and helpfulness of your (doctor, nurse, PT, OT, SLP, P&O, psych, support workers …etc. ) – one question each

M

R

 
 

Cooperation and commitment of your rehabilitation team

M

R

 

9.

Efforts made by your rehab team

M

M

 
 

Efforts made by your (doctor, nurse, PT, OT, SLP, P&O, psych, support workers …etc. ) – one question each

N

R

 

10.

How soon did nursing respond to your call for help

M

M

 
 

Responsiveness of your (doctor, nurse, PT, OT, SLP, P&O, psych, support workers …etc. ) to your needs –one question each

N

R

 
 

Confidence and trust in your doctors, nurses, therapists

N

R

 

11.

Communication between the team

N

M

 

12.

Explanation about your medications

N

  
 

The team response to your complaints (if any)

N

R

 

13.

The daily rehabilitation routine

N

M

 

14.

Length of your rehab program

A

N

 

Physical

Environment

 

Cleanliness of your room

N

M

R

15.

Privacy in your room

N

  

16.

Cleanliness of hospital

N

  

17.

Cleanliness of the toilets and showers

N

  

18.

Quality of food overall

N

  

19.

Peace and restfulness in your room

N

  

20.

That your safety was not compromised

N

M

 

Predischarge

Phase

21.

Meeting to discuss your discharge plans

N

  
 

Info received about home medication

N

M

R

 

Info re: home exercise program/ how to care for yourself at home

N

 

R

Discharge Phase

22.

Way & time given to planning your return to home

N

  

23.

Arrangement by the hospital for services/technical aids

N

M

 

24.

Arrangement for needed follow up plans

N

M

 
 

Info about how to manage your condition and recovery at home

N

M

R

 

Info re: activities you could/ could not do on your own at home

N

R

 

Outcomes

 

Level of satisfaction with improvement in body function e.g. range of motion, muscle power, tone, upper/lower extremity function…etc.

N

R

 
 

Level of satisfaction with functional mobility e.g. walking, wheelchair, indoor, outdoor, up/down stairs …etc.

N

R

 
 

Level of satisfaction with your ability to perform self-care tasks (e.g. eating, grooming dressing, …etc.); school, work; leisure…etc.

N

R

 
 

How much you were actually helped by your stay in the hospital

N

R

 
 

Know where and how to find help in the community

 

A

R

25.

My physical pain was controlled

N

M

 

26.

I was given adequate info about medicines

 

A

 

27.

Given adequate info re: changes to my home

M

  

28.

I / My family/caregiver received adequate information/ training in order to manage my condition and recover at home.

 

A

 

29.

I accomplished the goals set in my rehab

 

A

 

30.

Confident in my ability to use the skills I was trained in

 

A

 

Global Questions

 

Level of satisfaction with the care you received from (doctor, nurse, PT, OT, SLP, P&O, psych…etc.) – one question each

N

R

 

31.

I think this hospital has everything needed

 

A

 
 

Return to this facility if you require future rehab

M

R

 

32.

I would recommend this program

N

M

 

33.

Overall, I was satisfied with my experience

N

  

Open-ended

questions

What could the hospital do to improve the care and services it provides to better meet the needs of the patients

N

M

 
  1. aChanges to the items during these steps: A added, N no change, R- removed, M modified wording; items highlighted in bold text represents those items included in the final survey