Survey development | Modification | ||||
---|---|---|---|---|---|
Theme | # | Survey item | Step 1a | Step 2a | Step 3a |
Pre-Admission Phase | 1. | Waiting time to be admitted | N | M | |
Time you had to wait for a bed (after arrival at the hospital) | N | R | |||
2. | Info re: rights & responsibilities | N | |||
3. | Clarity of info about your admission | N | |||
Courtesy and helpfulness of the admission office staff | N | R | |||
Way team involved you in the decision to be admitted | N | R | |||
Admission Phase | 4. | Way staff involved you in making decisions about your program | N | M | |
5. | Way team considered your needs | N | M | ||
Being encouraged by the team to give your feedback | N | R | |||
6. | Clarity of info about your rehab program | N | |||
7. | Knowing who to ask when you have questions | N | M | ||
How well the team responded to your questions | N | R | |||
8. | Courtesy and helpfulness of your team | N | M | ||
Courtesy and helpfulness of your (doctor, nurse, PT, OT, SLP, P&O, psych, support workers …etc. ) – one question each | M | R | |||
Cooperation and commitment of your rehabilitation team | M | R | |||
9. | Efforts made by your rehab team | M | M | ||
Efforts made by your (doctor, nurse, PT, OT, SLP, P&O, psych, support workers …etc. ) – one question each | N | R | |||
10. | How soon did nursing respond to your call for help | M | M | ||
Responsiveness of your (doctor, nurse, PT, OT, SLP, P&O, psych, support workers …etc. ) to your needs –one question each | N | R | |||
Confidence and trust in your doctors, nurses, therapists | N | R | |||
11. | Communication between the team | N | M | ||
12. | Explanation about your medications | N | |||
The team response to your complaints (if any) | N | R | |||
13. | The daily rehabilitation routine | N | M | ||
14. | Length of your rehab program | A | N | ||
Physical Environment | Cleanliness of your room | N | M | R | |
15. | Privacy in your room | N | |||
16. | Cleanliness of hospital | N | |||
17. | Cleanliness of the toilets and showers | N | |||
18. | Quality of food overall | N | |||
19. | Peace and restfulness in your room | N | |||
20. | That your safety was not compromised | N | M | ||
Predischarge Phase | 21. | Meeting to discuss your discharge plans | N | ||
Info received about home medication | N | M | R | ||
Info re: home exercise program/ how to care for yourself at home | N | R | |||
Discharge Phase | 22. | Way & time given to planning your return to home | N | ||
23. | Arrangement by the hospital for services/technical aids | N | M | ||
24. | Arrangement for needed follow up plans | N | M | ||
Info about how to manage your condition and recovery at home | N | M | R | ||
Info re: activities you could/ could not do on your own at home | N | R | |||
Outcomes | Level of satisfaction with improvement in body function e.g. range of motion, muscle power, tone, upper/lower extremity function…etc. | N | R | ||
Level of satisfaction with functional mobility e.g. walking, wheelchair, indoor, outdoor, up/down stairs …etc. | N | R | |||
Level of satisfaction with your ability to perform self-care tasks (e.g. eating, grooming dressing, …etc.); school, work; leisure…etc. | N | R | |||
How much you were actually helped by your stay in the hospital | N | R | |||
Know where and how to find help in the community | A | R | |||
25. | My physical pain was controlled | N | M | ||
26. | I was given adequate info about medicines | A | |||
27. | Given adequate info re: changes to my home | M | |||
28. | I / My family/caregiver received adequate information/ training in order to manage my condition and recover at home. | A | |||
29. | I accomplished the goals set in my rehab | A | |||
30. | Confident in my ability to use the skills I was trained in | A | |||
Global Questions | Level of satisfaction with the care you received from (doctor, nurse, PT, OT, SLP, P&O, psych…etc.) – one question each | N | R | ||
31. | I think this hospital has everything needed | A | |||
Return to this facility if you require future rehab | M | R | |||
32. | I would recommend this program | N | M | ||
33. | Overall, I was satisfied with my experience | N | |||
Open-ended questions | What could the hospital do to improve the care and services it provides to better meet the needs of the patients | N | M |