Table 2 How the social alarm in integrated into the home care services in the two municipalities
Municipality 1 | Municipality 2 | |
|---|---|---|
Who answers the activated alarm | Home care nurse on duty | Private alarm call centre, with dedicated personal |
Respondents’ profession | Health care worker, nurse | Not health care workers |
Respondent knows the alarm activator | Often, since the alarm activator was a frequent user of home care service | Usually not. The alarm centre services many municipalities |
Receiving the alarm | Home care nurse talked to the alarm activator if possible | The call centre personnel talked to the alarm activator if possible |
Effectuating the response | The home care nurse either visited the person in need or activated other proper response | Most frequently, the call centre called the home care nurse and they visited the person in need or activated other proper response |
Benefits of the organisation | Health care professional answered all alarm calls. The respondent usually knows the activator | Home care workers are only disturbed when necessary |
Drawbacks of the organisation | Home care nurses are disturbed unnecessarily during their work by activated alarms that could have been checked out by other personnel (false alarms, requests etc.) | The personnel manning the call centre are not health care workers. They do not know the end user activating the alarm |