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Table 1 Inclusion and exclusion criteria

From: The quality, safety and governance of telephone triage and advice services – an overview of evidence from systematic reviews

Inclusion Criteria Exclusion Criteria
Systematic reviews (eg. rapid reviews/evidence scans, meta-analyses) Original studies, trials, non-systematic reviews (e.g., literature reviews)
Full text available Abstract only; full text not available
Publication date: 1990 - current Pre-1990
Available in English Not available in English
Related to general, primary care E-mail or video communication
Examined telephone-based triage and GP consultation or out-of-hours primary care models that included TTAS Clinician to clinician communication Technical assessments
No specific population or demographic Population/demographic specific Condition or disease specific, or specific to a particular medical specialty (e.g., diabetes)
  Related only to health education, patient monitoring or case management