TY - JOUR AU - Lake, Rebecca AU - Georgiou, Andrew AU - Li, Julie AU - Li, Ling AU - Byrne, Mary AU - Robinson, Maureen AU - Westbrook, Johanna I. PY - 2017 DA - 2017/08/30 TI - The quality, safety and governance of telephone triage and advice services – an overview of evidence from systematic reviews JO - BMC Health Services Research SP - 614 VL - 17 IS - 1 AB - Telephone triage and advice services (TTAS) are increasingly being implemented around the world. These services allow people to speak to a nurse or general practitioner over the telephone and receive assessment and healthcare advice. There is an existing body of research on the topic of TTAS, however the diffuseness of the evidence base makes it difficult to identify key lessons that are consistent across the literature. Systematic reviews represent the highest level of evidence synthesis. We aimed to undertake an overview of such reviews to determine the scope, consistency and generalisability of findings in relation to the governance, safety and quality of TTAS. SN - 1472-6963 UR - https://doi.org/10.1186/s12913-017-2564-x DO - 10.1186/s12913-017-2564-x ID - Lake2017 ER -