Skip to main content

Table 1 Simulation observer guide

From: Service provider perceptions of transitioning from audio to video capability in a telehealth system: a qualitative evaluation

Evaluation domain Time Description of data collected during observations
Demographics and background   Brief outline of the purpose of simulated call
Technical domain   How well did the system perform? Technical problems (e.g. the system was slow)? Were problems fixed? How? Areas for improvement?
Clinical/professional domain   Clinician/professional behaviours
Organisational domain   Real or potential negative effects of using the video service? (e.g. effect on ability to read and follow guidelines)
Effectiveness domain   Impact of the service on the healthcare system? Benefits the service makes to the work/performance? Benefits to consumer?
Safety and quality domain   How safe is this service? What risks did you pick up on? How can those risks be minimised or avoided?