|Categories||Mother and family members’ health literacy||Social power, cultural belief and practices||Health service response|
|Sub-categories||Knowledge||Practice||Awareness and confidence||Social power||Cultural belief and practices||Working load and capacity of midwives||Perceived low quality of postnatal care||Suboptimal patient-centered care|
Knowledge on postnatal period;|
Knowledge of danger signs;
Lack of knowledge on safe self-treatment.
Lack of hygiene;|
Delay to conduct postnatal care visit;
Lack skills to do wound-care.
Lack of confidence to do self-wound care;|
Attitude to food taboo;
Submissive to the midwife’s advice.
Information from family;|
Information from neighbors;
Information from parents;
Submissive to what parents said;
Feeling afraid of parents/ grandmothers;
Feeling afraid to disobey parents/grandmothers’ advice;
Living with parents.
Cultural self-treatment practice;
Practices from grandmothers;
Breastfeeding booster potion;
Collaboration between village midwives and health cadres;
Knowledge of midwives;
Education on food taboo.
Availability of midwives;
Insuficient time to educate patients;
Lack of education on breastfeeding;
No information for next visit;
No education to family;
Perceived quality of service;
Inadequate education for wound care;
Indirect communication between midwives and mothers.
Lack of interactive communication;|
Lack of frank communication;