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Table 4 Provider behaviors that discourage patient participation

From: “I want to know everything”: a qualitative study of perspectives from patients with chronic diseases on sharing health information during hospitalization

“…talking around the computer in hushed tones, not directly addressing the patient, lack of eye contact.” [F, 20, 108]

 

“…disinterest and lack of time.” [F, 56, 113]

 

“Speaking as if the patient is not there, using jargon and acronyms, condescension of any sort.” [F, 37, 111]

 

“Arrogance. Seeming to be in a hurry and believing they know what you feel.” [F, 67, 120]

 

“Treating the patient as a number and not a person.” [F, 37, 133]

 

“…too many people in the patient’s room.” [F, 35, 135]