Perspective | KPA | KPI | Source of Data | Description | |
---|---|---|---|---|---|
Stakeholder satisfaction | Patient | a. | Home care services | Questionnaire to home care patients | Satisfaction degree by Likert scale (1–4) |
b. | Departmental services | Questionnaire to home care patients | Satisfaction degree by Likert scale (1–4) | ||
c. | Waiting time | Departmental Report | Average waiting time for treatment | ||
d. | Complaint rate | Departmental Report | Number of complaints per admissions | ||
Employees | e. | Relationship with colleagues | Questionnaire to employees | Satisfaction degree by Likert scale (1–4) | |
f. | Relationship with patients | Questionnaire to employees | Satisfaction degree by Likert scale (1–4) | ||
g. | Professional fulfilment | Questionnaire to employees | Satisfaction degree by Likert scale (1–4) | ||
Care processes | Quality, productivity and internal efficiency | h. | Mortality rate | Hospital Discharge Database | Number of death at the department/Number of patients |
i. | Home care investments | Charity Report | Amount of investments in home care services (€) | ||
j. | Supporting investments | Charity Report | Amount of investments in supporting services (€) | ||
k. | Bed occupancy | Hospital Discharge Database | (Number of admissionsb Average length of stay)/maximum productive capacitya | ||
l. | Length of stay | Hospital Discharge Database | Average length of stay | ||
m. | Repeated admissions | Hospital Discharge Database | Number of repeated admissions | ||
n. | Transplants | Hospital Discharge Database | Number of Transplants | ||
Research process | Scientific research | o. | Scientific articles | Departmental Report | Average number of scientific articles in national and international journals per researcher per year |
p. | Research projects | Departmental Report | Number of existing financed research projects | ||
q. | IF per medical staff | Departmental Report | Average impact factor per medical staff | ||
Innovative process | r. | Research investments | Departmental Report | Amount of investments in research (€)/ Research Staff | |
s. | Patents | Departmental Report | Number of patents per medical staff | ||
Economic and financial | Revenues | t. | Overall value of DRGs | Hospital Discharge Database | Reimbursement that NHS pays to the department for the diagnostic group |
u. | Departmental patients | Hospital Discharge Database | Number of patients treated at the Department | ||
v. | Departmental admissions | Hospital Discharge Database | Number of admissions at the Department | ||
w. | Average value of the DRGs | Hospital Discharge Database | Average value of the DRGs tariffs/number of admissions at the Department | ||
Costs | x. | Cost containment | Departmental Report | Total departmental operating costs/Total DRGs | |
y. | Fund Rising | Charity Report | Total departmental fund rising/Total available resources |