|
Stakeholder satisfaction
|
Patient
|
a.
|
Home care services
|
Questionnaire to home care patients
|
Satisfaction degree by Likert scale (1–4)
|
|
b.
|
Departmental services
|
Questionnaire to home care patients
|
Satisfaction degree by Likert scale (1–4)
|
|
c.
|
Waiting time
|
Departmental Report
|
Average waiting time for treatment
|
|
d.
|
Complaint rate
|
Departmental Report
|
Number of complaints per admissions
|
|
Employees
|
e.
|
Relationship with colleagues
|
Questionnaire to employees
|
Satisfaction degree by Likert scale (1–4)
|
|
f.
|
Relationship with patients
|
Questionnaire to employees
|
Satisfaction degree by Likert scale (1–4)
|
|
g.
|
Professional fulfilment
|
Questionnaire to employees
|
Satisfaction degree by Likert scale (1–4)
|
|
Care processes
|
Quality, productivity and internal efficiency
|
h.
|
Mortality rate
|
Hospital Discharge Database
|
Number of death at the department/Number of patients
|
|
i.
|
Home care investments
|
Charity Report
|
Amount of investments in home care services (€)
|
|
j.
|
Supporting investments
|
Charity Report
|
Amount of investments in supporting services (€)
|
|
k.
|
Bed occupancy
|
Hospital Discharge Database
|
(Number of admissionsb Average length of stay)/maximum productive capacitya
|
|
l.
|
Length of stay
|
Hospital Discharge Database
|
Average length of stay
|
|
m.
|
Repeated admissions
|
Hospital Discharge Database
|
Number of repeated admissions
|
|
n.
|
Transplants
|
Hospital Discharge Database
|
Number of Transplants
|
|
Research process
|
Scientific research
|
o.
|
Scientific articles
|
Departmental Report
|
Average number of scientific articles in national and international journals per researcher per year
|
|
p.
|
Research projects
|
Departmental Report
|
Number of existing financed research projects
|
|
q.
|
IF per medical staff
|
Departmental Report
|
Average impact factor per medical staff
|
|
Innovative process
|
r.
|
Research investments
|
Departmental Report
|
Amount of investments in research (€)/ Research Staff
|
|
s.
|
Patents
|
Departmental Report
|
Number of patents per medical staff
|
|
Economic and financial
|
Revenues
|
t.
|
Overall value of DRGs
|
Hospital Discharge Database
|
Reimbursement that NHS pays to the department for the diagnostic group
|
|
u.
|
Departmental patients
|
Hospital Discharge Database
|
Number of patients treated at the Department
|
|
v.
|
Departmental admissions
|
Hospital Discharge Database
|
Number of admissions at the Department
|
|
w.
|
Average value of the DRGs
|
Hospital Discharge Database
|
Average value of the DRGs tariffs/number of admissions at the Department
|
|
Costs
|
x.
|
Cost containment
|
Departmental Report
|
Total departmental operating costs/Total DRGs
|
|
y.
|
Fund Rising
|
Charity Report
|
Total departmental fund rising/Total available resources
|
