| |
Compliance with triage advice
|
Self-referral to ED or hospital in 24 hoursc
|
|---|
|
Attend ED immediately
|
See doctor immediately, in 4 hours or 24 h
|
Self-care
|
|---|
|
Total number of calls
|
1638
|
6384
|
1656
|
3066
|
|
Number (compliance or self-referral)
|
1124
|
4123
|
1284
|
215
|
|
Rate (95%CI),%
|
68.6 (66.4–70.9)
|
64.6 (63.4–65.8)
|
77.5 (75.5–79.5)
|
7.0 (6.1–7.9)
|
|
Use of health services
|
|
ED in 24 h
|
1084
|
2038
|
75
|
189
|
|
ED in 25–48 h
|
13
|
48
|
20
|
26
|
|
ED >48 h
|
26
|
99
|
45
|
75
|
|
Hospital in 24 hoursa
|
40
|
64
|
17
|
26
|
|
Hospital in 25–48 hoursa
|
0
|
9
|
5
|
7
|
|
Hospital >48 hoursa
|
8
|
52
|
22
|
44
|
|
MBS on the same day
|
77
|
1352
|
101
|
247
|
|
MBS in the next day
|
75
|
670
|
154
|
349
|
|
MBS in day 3 or later
|
282
|
1800
|
1067
|
1834
|
|
No linked record b
|
33
|
252
|
150
|
269
|
-
a: There is no preceding ED record
-
b No linked record of ED visit, hospital admission or MBS claim until the next call
-
c: Dispositions include self-care, see doctor in 72 h or 2 weeks, and see a dentist or a health provider in 72 h, 2 weeks or when available
