Compliance with telephone triage advice among adults aged 45 years and older: an Australian data linkage study

Table 3 Rates (95%CI) of compliance and self-referral to urgent care, and use of health services

	Compliance with triage advice			Self-referral to ED or hospital in 24 hours^c
	Attend ED immediately	See doctor immediately, in 4 hours or 24 h	Self-care	Self-referral to ED or hospital in 24 hours^c
Total number of calls	1638	6384	1656	3066
Number (compliance or self-referral)	1124	4123	1284	215
Rate (95%CI),%	68.6 (66.4–70.9)	64.6 (63.4–65.8)	77.5 (75.5–79.5)	7.0 (6.1–7.9)
Use of health services
ED in 24 h	1084	2038	75	189
ED in 25–48 h	13	48	20	26
ED >48 h	26	99	45	75
Hospital in 24 hours^a	40	64	17	26
Hospital in 25–48 hours^a	0	9	5	7
Hospital >48 hours^a	8	52	22	44
MBS on the same day	77	1352	101	247
MBS in the next day	75	670	154	349
MBS in day 3 or later	282	1800	1067	1834
No linked record ^b	33	252	150	269

^a: There is no preceding ED record
^b No linked record of ED visit, hospital admission or MBS claim until the next call
^c: Dispositions include self-care, see doctor in 72 h or 2 weeks, and see a dentist or a health provider in 72 h, 2 weeks or when available