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Table 3 Rates (95%CI) of compliance and self-referral to urgent care, and use of health services

From: Compliance with telephone triage advice among adults aged 45 years and older: an Australian data linkage study

  Compliance with triage advice Self-referral to ED or hospital in 24 hoursc
Attend ED immediately See doctor immediately, in 4 hours or 24 h Self-care
Total number of calls 1638 6384 1656 3066
Number (compliance or self-referral) 1124 4123 1284 215
Rate (95%CI),% 68.6 (66.4–70.9) 64.6 (63.4–65.8) 77.5 (75.5–79.5) 7.0 (6.1–7.9)
Use of health services
 ED in 24 h 1084 2038 75 189
 ED in 25–48 h 13 48 20 26
 ED >48 h 26 99 45 75
 Hospital in 24 hoursa 40 64 17 26
 Hospital in 25–48 hoursa 0 9 5 7
 Hospital >48 hoursa 8 52 22 44
 MBS on the same day 77 1352 101 247
 MBS in the next day 75 670 154 349
 MBS in day 3 or later 282 1800 1067 1834
 No linked record b 33 252 150 269
  1. a: There is no preceding ED record
  2. b No linked record of ED visit, hospital admission or MBS claim until the next call
  3. c: Dispositions include self-care, see doctor in 72 h or 2 weeks, and see a dentist or a health provider in 72 h, 2 weeks or when available