Table 1 Definition of study outcomes
Study outcomes | Definition |
|---|---|
Compliance: Attend ED immediately | Presence of an ED or hospital record within 24 h of call |
Compliance: See a doctor immediately, in 4 h or 24 h | Presence of an ED or hospital record within 24 h of call or a MBS claim within 2 days |
Compliance: Self-care | No ED or hospital record within 48 h of call and no MBS claim within 2 days |
Self-referral to ED or hospital in 24 h | Presence of an ED or hospital record within 24 h of call among patients who were given the disposition “self-care” or low-urgency dispositions (including “see doctor in 72 h or 2 weeks”, “see a dentist in 72 h, in 2 weeks or when available”, and “see a health provider in 72 h, in 2 weeks or when available”). |