Table 3 Dimensions and attributes
No. of studies using attribute | |
|---|---|
Structure attributes (n = 18) | |
Waiting time till appointment | 12 |
Care provider / Care setting | 8 |
Waiting time in the practice | 6 |
Opening hours | 4 |
Price | 4 |
Convenience of the appointment | 3 |
Individual choice of GP / care provider | 2 |
Technical equipment / Diagnostic facilities | 2 |
Waiting time on the telephone | 2 |
Distance to practice | 1 |
How well practice knows services in neighborhood | 1 |
Informed of expected waiting time | 1 |
Knowledge of how to access the service | 1 |
Method of payment | 1 |
Practice meets specific health needs | 1 |
Price for the drug | 1 |
Time spent travelling and waiting | 1 |
Type of contact | 1 |
Process attributes (n = 10) | |
Shared decision making / professional’s attention paid to your views | 6 |
Continuity of health professional / physician’s knowledge of the patient | 5 |
Information and explanation (on medicines / treatment / problem) | 5 |
Length of consultation | 5 |
Biopsychosocial perspective | 1 |
Doctor listens | 1 |
Help offered by professional | 1 |
Physician’s interpersonal manner | 1 |
Scope of health review | 1 |
Thoroughness of physical examination | 1 |
Outcome attributes (n = 3) | |
Receiving the ‘best’ treatment | 2 |
Chance contact relieves anxiety | 1 |
Likelihood of having illness cured | 1 |