Table 4 Factor loadings 24-item patient centered care instrument
Item | λ | Estimates (standard error) |
|---|---|---|
Patients’ preferences | ||
 1. Healthcare professionals treat clients with dignity and respect | 0.771 | 0.771 (0.047) |
 2. Healthcare is focused on improving the quality of life of clients | 0.689 | 0.689 (0.042) |
 3. Healthcare professionals take client’s preferences into account | 0.762 | 0.762 (0.041) |
Physical comfort | ||
 4. Healthcare professionals pay attention to pain management | 0.476 | 0.476 (0.045) |
 5. Healthcare professionals take client’s preferences for support with their daily living needs into account | 0.699 | 0.699 (0.041) |
 6. Clients have privacy | 0.537 | 0.537 (0.040) |
Coordination of care | ||
 7. Healthcare professionals are well-informed; clients need to tell their story only once | 0.738 | 0.738 (0.046) |
 8. Care is well-coordinated between professionals | 0.787 | 0.787 (0.036) |
 9. Healthcare professionals work as a team in care delivery to clients | 0.647 | 0.647 (0.043) |
Emotional support | ||
 10. Healthcare professionals pay attention to client’s anxiety about their situation | 0.764 | 0.764 (0.038) |
 11. Healthcare professionals involve relatives in the emotional support of the client | 0.863 | 0.863 (0.029) |
 12. Healthcare professionals pay attention to client’s anxiety over the impact of their illness on their loved ones (if applicable) | 0.789 | 0.789 (0.031) |
Access to care | ||
 13. The building is accessible to all clients | 0.649 | 0.649 (0.053) |
 14. Clear directions are provided to and inside the building | 0.555 | 0.555 (0.045) |
 15. It is easy to schedule an appointment | 0.645 | 0.645 (0.041) |
Continuity and transition | ||
 16. When a client is transferred to another ward, relevant patient information is transferred as well | 0.617 | 0.617 (0.045) |
 17. Clients who are transferred are well-informed about where they are going, what care they will receive and who will be their contact person | 0.857 | 0.857 (0.026) |
 18. Clients get skilled advice about care and support at home after discharge | 0.838 | 0.838 (0.031) |
Information and education | ||
 19. Clients can access their care records | 0.598 | 0.598 (0.050) |
 20. Clients are in charge of their own care | 0.859 | 0.859 (0.042) |
 21. Healthcare professionals support clients to be in charge of their care | 0.842 | 0.842 (0.045) |
Family and friends | ||
 22. Healthcare professionals involve relatives in decisions regarding the patient’s care | 0.845 | 0.845 (0.042) |
 23. Healthcare professionals pay attention to loved ones in their role as carer for the client | 0.901 | 0.901 (0.026) |
 24. Healthcare professionals pay attention to the needs of family and friends of the client | 0.810 | 0.810 (0.043) |