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Table 1 Definitions of key constructs of the theory

From: Managing expectations: cognitive authority and experienced control in complex healthcare processes

Construct Explanation
Capacity The affective, cognitive, informational, material, physical and relational resources that can be mobilised by individuals and groups.
Accountability Normative expectations of actors mobilised by others.
Process Limiting Factors External factors that challenge a person’s capacity to meet accountabilities
Negotiated obligations A series of agreed tasks established through discussion and consensus
Experienced control The product of an actor’s assessment of their the negotiated obligations assigned to them as practicable and the degree to which they successfully manage the external process-specific limiting factors that make it difficult to otherwise perform in their role.
Cognitive authority The product of an assessment of competence, trustworthiness and credibility made about a person by other participants in a process.