BMC Health Services Research

Table 2 Health center 4 return rates before and after PDSA change

From: Applying the Plan-Do-Study-Act (PDSA) approach to a large pragmatic study involving safety net clinics

	Pre-PDSA^a		Post-PDSA^b
Site	N	% Returned	N	% Returned
Clinic 1	568	18.5	421	23.0
Clinic 2	144	25.0	311	23.5
Total	712	19.8	732	23.2

^aEligible patients with birthdays between June 2014 and November 2014, before a combined introduction letter and FIT kit
^bEligible patients with birthdays between December 2014 and February 2015, after workflow change of separately mailed introduction letter and FIT kit

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ISSN: 1472-6963

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