Table 2 Variables used for composite scores for each perception aspect of care adapted to each service cohort
Quality of care dimensions measured on a scale of 1–10 (1 = complete disagreement; 10 = complete agreement) | |
|---|---|
Perception of technical care aspects of received care | I felt confident in the health worker’s ability to assist me |
The health workers were competent | |
She/he was available for me | |
The midwife/birth attendant or health worker was attentive towards my baby | |
She/he was supportive with regard to breastfeeding | |
She/he looked after my pain(s) | |
She/he made sure me and my baby are well | |
She/he was with me during labor and delivery | |
The health workers were well coordinated | |
The health workers were efficient | |
Perceptions of quality of amenities | Finding the way to the ANC/del/PNC examination room was easy |
The ANC/del/PNC examination room was well equipped | |
I was set up comfortably in the ANC/del/PNC examination room | |
The ANC/del/PNC examination room was clean and of satisfactory hygiene | |
The ANC/del/PNC room was big enough | |
The ANC/del/PNC examination room was calm, without noise | |
The ANC/del/PNC examination room was not too dark | |
The temperature in the delivery room was satisfactory | |
Perception of interpersonal aspects of received care | The health worker made a good impression on me |
She/he listened to me | |
She/he was attentive towards my needs | |
She/he behaved in a gentle manner | |
She/he spoke in a gentle manner | |
Overall, the health workers had respect | |
Overall, the health workers were sensitive | |
Overall, the health workers were nice to me | |
Overall, the health workers were patient | |
I believe that people working in this health facility are honest | |
She/he explained the process of labor and delivery | |
She/he reassured me concerning my worries | |
She/he talked in a way that helped me understand my condition | |