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Table 5 Association of overall client satisfaction with family planning services and client knowledge of family planning method’s protection from STIs by client’s and provider’s background characteristics

From: Quality of care in family planning services in Senegal and their outcomes

   All users that are very satisfied N = 872 Correct knowledge of all users N = 716
Variable Category (%) p-value (%) p-value
Client’s age 14–24 82.1 0.312 51.5 0.181
25–39 83.1 60.3
40–58 & don’t know 88.5 59.3
Client’s education No education 84.7 0.202 54.5 0.169
Primary & post primary 85.3 57.6
Secondary or more 78.9 64.6
Fee paid for service 0–9 81.2 0.707   
10–499 81.7   
500–999 83.3   
1000 or more 85.8   
Waiting time No wait 96.5 <0.001   
Less than half hour 77.0   
Half hour to one hour 81.1   
One hour to 2 hours 88.4   
2 hours or more 83.6   
Client status New client 84.1 0.859 53.9 0.222
Returning client 83.5 59.5  
Contraceptive method used Pills 78.4 0.090 57.6 0.469
Progestin-only injection 85.3 56.3
IUD or implantsb 86.1 63.9
Client left with method Yes 85.1 <0.001   
No 62.3   
Provider category Nurse or nurse assistant 84.0 0.883 66.6 0.002
Midwife and other 83.6 53.4
Provider sex Male 79.5 0.114 61.8 0.300
Female 84.6 56.7
Provider years of education 6–12 83.0 0.007 61.7 0.700
13–16 87.1 58.6
17+ 78.2 55.7
Provider training in family planning in the past 24 months Yes 85.3 0.278 63.2 0.019
No 82.4 53.6
Provider activities supervised None 73.5 <0.001 52.3 0.004
1–5 82.8 49.4
6 88.4 64.3
Provider has a job description Yes 88.6 <0.001 59.8 0.236
No 76.9 54.9
Provider salary type Monthly or daily salary 91.6 <0.001 63.0 0.003
No regular salary but other compensation 70.7 49.9
None 67.6   46.2  
Counseled on how to use method Yes 84.4 0.495 60.1 0.137
No 82.5 53.8
Counseled on side effects of methoda Yes 79.5 0.068 57.4 0.993
No 85.3 57.5
Counseled on when to returna Yes 81.6 0.249 57.4 0.983
No 84.9 57.5
Counseled on whether method protects from STI Yes    66.8 0.165
No    56.7
Health facility type Hospital/health center 79.8 0.084 58.8 0.756
Health post 84.6 57.5
Locality Urban 85.0 0.316 57.5 0.922
Rural 82.3 57.9
Region Northern 58.9 <0.001 44.9 <0.001
Dakar 87.9 64.6
Thiès 75.0 53.4
Central 94.5 46.7
East 91.5 61.0
South 96.7 78.1
General structure equipment composite index Low 79.3 0.020   
Medium 85.3  
High 87.8  
  1. aOnly applies to users of pill, injectable, IUD, and implant
  2. bThis includes 10 respondents who use other methods, which were male condoms, LAM, and counseling on periodic abstinence
  3. Note: Bold values indicate a p-value<0.05