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Table 5 Association of overall client satisfaction with family planning services and client knowledge of family planning method’s protection from STIs by client’s and provider’s background characteristics

From: Quality of care in family planning services in Senegal and their outcomes

  

All users that are very satisfied N = 872

Correct knowledge of all users N = 716

Variable

Category

(%)

p-value

(%)

p-value

Client’s age

14–24

82.1

0.312

51.5

0.181

25–39

83.1

60.3

40–58 & don’t know

88.5

59.3

Client’s education

No education

84.7

0.202

54.5

0.169

Primary & post primary

85.3

57.6

Secondary or more

78.9

64.6

Fee paid for service

0–9

81.2

0.707

  

10–499

81.7

  

500–999

83.3

  

1000 or more

85.8

  

Waiting time

No wait

96.5

<0.001

  

Less than half hour

77.0

  

Half hour to one hour

81.1

  

One hour to 2 hours

88.4

  

2 hours or more

83.6

  

Client status

New client

84.1

0.859

53.9

0.222

Returning client

83.5

59.5

 

Contraceptive method used

Pills

78.4

0.090

57.6

0.469

Progestin-only injection

85.3

56.3

IUD or implantsb

86.1

63.9

Client left with method

Yes

85.1

<0.001

  

No

62.3

  

Provider category

Nurse or nurse assistant

84.0

0.883

66.6

0.002

Midwife and other

83.6

53.4

Provider sex

Male

79.5

0.114

61.8

0.300

Female

84.6

56.7

Provider years of education

6–12

83.0

0.007

61.7

0.700

13–16

87.1

58.6

17+

78.2

55.7

Provider training in family planning in the past 24 months

Yes

85.3

0.278

63.2

0.019

No

82.4

53.6

Provider activities supervised

None

73.5

<0.001

52.3

0.004

1–5

82.8

49.4

6

88.4

64.3

Provider has a job description

Yes

88.6

<0.001

59.8

0.236

No

76.9

54.9

Provider salary type

Monthly or daily salary

91.6

<0.001

63.0

0.003

No regular salary but other compensation

70.7

49.9

None

67.6

 

46.2

 

Counseled on how to use method

Yes

84.4

0.495

60.1

0.137

No

82.5

53.8

Counseled on side effects of methoda

Yes

79.5

0.068

57.4

0.993

No

85.3

57.5

Counseled on when to returna

Yes

81.6

0.249

57.4

0.983

No

84.9

57.5

Counseled on whether method protects from STI

Yes

  

66.8

0.165

No

  

56.7

Health facility type

Hospital/health center

79.8

0.084

58.8

0.756

Health post

84.6

57.5

Locality

Urban

85.0

0.316

57.5

0.922

Rural

82.3

57.9

Region

Northern

58.9

<0.001

44.9

<0.001

Dakar

87.9

64.6

Thiès

75.0

53.4

Central

94.5

46.7

East

91.5

61.0

South

96.7

78.1

General structure equipment composite index

Low

79.3

0.020

  

Medium

85.3

 

High

87.8

 
  1. aOnly applies to users of pill, injectable, IUD, and implant
  2. bThis includes 10 respondents who use other methods, which were male condoms, LAM, and counseling on periodic abstinence
  3. Note: Bold values indicate a p-value<0.05