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Table 5 Responses given to survey questions by interviewees

From: “They made me feel comfortable”: a comparison of methods to measure patient experience in a sexual health clinic

Question

Responses given by interviewees

1. Overall, how would you rate the care you received?

Excellent

8

Very good

6

Good

2

Fair

0

Poor

0

Positive (without specific rating)a

1

2. Were you given enough privacy when discussing your condition or treatment?

Yes, always

8

Yes, sometimes

2

No

0

Yes (without specific rating)

7

3. Have you been treated with dignity and respect by staff in this department?

Yes, always

10

Yes, sometimes

1

No

0

Yes (without specific rating)

6

4. Were you involved as much as you wanted to be in decisions about your care and treatment?

Yes, definitely

7

Yes, to some extent

3

No

1

Yes (without specific rating)

6

5. How much information about your condition or treatment has been given to you?

Not enough

4

The right amount

9

Too much

0

Positive (without specific rating)

2

No answer

2

6. Did you find someone on the hospital staff to talk to about your worries and fears?

Yes, definitely

2

Yes, to some extent

0

No

3

I had no worries or fears

3

Yes (without specific rating)

7

No answer

2

7. Did the doctor/nurse explain the reasons for any treatment or action in a way that you could understand?

Yes, completely

6

Yes, to some extent

3

No

0

I did not have any treatment or action

3

Yes (without specific rating)

5

8. In your opinion how clean was the department?

Very clean

8

Fairly clean

5

Not very clean

0

Not at all clean

0

Clean (without specific rating)

4

  1. aParticipants were given the question and response options but were not prompted to give a specific response option; this category refers to participants who spoke in positive terms in response to the question but did not provide a specific response