Question | Responses given by interviewees | |
---|---|---|
1. Overall, how would you rate the care you received? | Excellent | 8 |
Very good | 6 | |
Good | 2 | |
Fair | 0 | |
Poor | 0 | |
Positive (without specific rating)a | 1 | |
2. Were you given enough privacy when discussing your condition or treatment? | Yes, always | 8 |
Yes, sometimes | 2 | |
No | 0 | |
Yes (without specific rating) | 7 | |
3. Have you been treated with dignity and respect by staff in this department? | Yes, always | 10 |
Yes, sometimes | 1 | |
No | 0 | |
Yes (without specific rating) | 6 | |
4. Were you involved as much as you wanted to be in decisions about your care and treatment? | Yes, definitely | 7 |
Yes, to some extent | 3 | |
No | 1 | |
Yes (without specific rating) | 6 | |
5. How much information about your condition or treatment has been given to you? | Not enough | 4 |
The right amount | 9 | |
Too much | 0 | |
Positive (without specific rating) | 2 | |
No answer | 2 | |
6. Did you find someone on the hospital staff to talk to about your worries and fears? | Yes, definitely | 2 |
Yes, to some extent | 0 | |
No | 3 | |
I had no worries or fears | 3 | |
Yes (without specific rating) | 7 | |
No answer | 2 | |
7. Did the doctor/nurse explain the reasons for any treatment or action in a way that you could understand? | Yes, completely | 6 |
Yes, to some extent | 3 | |
No | 0 | |
I did not have any treatment or action | 3 | |
Yes (without specific rating) | 5 | |
8. In your opinion how clean was the department? | Very clean | 8 |
Fairly clean | 5 | |
Not very clean | 0 | |
Not at all clean | 0 | |
Clean (without specific rating) | 4 |