Table 7 Messages regarding patients’ choice in the analysed THLs
Portrayed message addressing patients’ choice in the telehealth service | Leaflets |
|---|---|
“A telehealth system is not a substitute for making contact with a health care professional if someone feels unwell. Appropriate advice must be sought at the earliest opportunity”. | THL2 |
“It is important to remember that Telehealth does not replace emergency or normal GP services”. | THL3 |
“However, this does not give an immediate alert and you should call your usual emergency contact if you feel unwell.” | THL5 |
“You should be aware that this does not need to be a permanent arrangement and you are able to stop using the equipment when you feel the time is right. You can discuss this with your healthcare professional.” | THL6 |
’Telehealth is not an emergency service or a replacement for visiting health professionals”. | THL7 |
“Please remember that our telehealth service is not itself an emergency rather than it aims to help you understand how best to manage your condition” | THL8 |