|Theme||Guidance criteria||No of Leaflet(s) matching the criteria|
|• Knowledge||• What is telehealth?||• 8 (THL1, THL2, THL3, THL5, THL6, THL7, THL9, THL12)|
|• How does telehealth work?||• 8 (THL1, THL2, THL3, THL5, THL6, THL7, THL9, THL12)|
|• Outcomes||• What will be done about the results?||• 6 (THL1, THL2, THL3, THL5, THL7, THL9)|
|• Reassurance||• Technology and equipment (ease of use): reassure patients that they do not need to be computer or technology experts.||• 7 (THL2, THL3, THL4, THL5, THL6, THL7, THL9)|
|• Support regarding technical problems.||• 5 (THL2, THL3, THL6, THL9, THL12)|
|• Confidentiality: state it directly and clarify who gets to see patients monitoring results||• 2 (THL3, THL5)|
|• Costs: mention that the service is free for the patient.||• 7 (THL3, THL4, THL5, THL6, THL7, THL9, THL10)|
|• Benefits||• What are the benefits of telehealth?||• 9 (THL1, THL2, THL3, THL4, THL6, THL7, THL8, THL9, THL11)|
• State that the service is not a substitute for the traditional face-to-face consultations and patients still have the choice of seeing their HCPs when required.|
Telehealth is an extra service and not a substitute for emergency services.
|• 6 (THL2, THL3, THL5, THL6, THL7, THL8)|
|• Previous Experience||
• Patients positive quotes about telehealth|
These quotes provide a source of effective communication of patients’ good experience with telehealth services and consequently will encourage other potential service users.
|• 4 (THL2, THL4, THL7, THL9)|
|• Further Information||• Who to contact for further information about the service in general: there will be somebody to help/ guide the user to understand e.g.: HCP or someone at end of phone.||• 10 (THL1, THL2, THL3, THL4, THL5, THL6, THL7, THL8 THL10, THL11)|
|• Information availability in other languages/formats.||• 3 (THL2, THL5, THL7)|
• Visual Presentation using pictures, not only words.|
Recommended: Variety of pictures to be included most importantly pictures of how the kit works; patients using the kits at home: images showing different ages, ethnicity and gender of people using the kit.
|• 8 (THL2, THL3, THL5, THL6, THL7, THL8, THL9, THL12)|